Sr. Analyst, Portfolio Risk and Monitoring

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose:

The Senior Analyst, Portfolio Risk and Monitoring, is a key member of the team responsible for supporting the health and stability of the Pro Trade Credit portfolio. This role is focused on performing in-depth portfolio analysis, monitoring risk indicators, generating reports and insights, and assisting in the execution of risk mitigation strategies.

Key Responsibilities:

• •25% - Collections and Disputes Management - Develop and maintain accurate collection status records for all accounts. Resolve customer discrepancies and/or disputes and effect collection of delinquent accounts. Recommend plans of action to resolve collection accounts and ensure timely & accurate processing of payments. Recommend when accounts should be placed with outside agencies or attorneys for collection.
• •25% - Customer Service - Directly communicate with customers and internal sales associates or leadership related to credit & collection matters verbally and in writing.
• •25% - Drives Results - Ability to understand, identify, and influence results to help meet key performance metrics for individual and overall team goals. Ability to propose solutions and identify areas for operational process improvements.
• •25% - Manage Credit - Perform judgmental underwriting for large commercial customers credit needs in a timely, secure, sound, and consistent ability. Manage receivables & mitigate potential losses through sound credit management strategies & execution.

Direct Manager/Direct Reports:

• •This Position typically reports to the Area Supervisor Trade Credit Services
• •This Position has up to 0 Direct Reports

Travel Requirements:

Typically requires overnight travel less than 5% of the time.

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

Working Conditions:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• •Must be 18 years of age or older
• •Must be legally permitted to work in the United States

Preferred Qualifications:

• •Experience: 2-5 years of experience in credit risk, financial analysis, or a related field.
• •Technical Skills: High proficiency in data analysis and visualization tools (e.g., Excel, SQL, Tableau, Power BI). Experience with statistical modeling is a plus.
• •Analytical Mindset: Strong quantitative and analytical skills with the ability to interpret complex data and generate actionable insights.
• •Communication: Excellent written and verbal communication skills, with the ability to clearly present data and findings to management.

Minimum Education:

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Minimum Years of Work Experience:

2

Preferred Years of Work Experience:

2-5

Competencies:

• •Action Oriented
• •Collaborates
• •Drives Engagement
• •Communicates Effectively
• •Customer Focus
• •Drives Results
• •Manages Conflict