Sr. Manager, IT Services

Allego is a rapidly growing SaaS technology company in the Boston area and creator of the market-leading Revenue Enablement Platform. Our technology helps Go-To-Market teams build the skills and access the knowledge they need to succeed in every selling situation.

Allego is the only revenue enablement platform to be named a Leader in both the Forrester Wave™ and the inaugural Gartner® Magic Quadrant™ for Revenue Enablement Platforms.

Not only are we growing quickly, but we’ve also been recognized as a top place to work by The Boston Business Journal, The Boston Globe, and Inc. Magazine. In addition, Selling Power named Allego one of the 50 Best Companies to Sell For in both 2025 and 2026.

The Sr. Manager, IT Services reports to the CFO and is responsible for ensuring Allego’s employees and business have the reliable, secure, and efficient technology they need to operate effectively.

While Allego is headquartered in Waltham, MA, this role is responsible for IT services and support across Allego's global employee base, spanning multiple time zones, and should expect to accommodate needs outside standard Eastern-time business hours.

This is a highly hands-on role for someone who enjoys both setting direction and getting into the details. The Sr. Manager will own Allego’s corporate IT environment, including end-user technology, SaaS applications, hardware and asset management, vendor relationships, IT budgeting, and the delivery of day-to-day employee support.

Allego operates in a primarily cloud-based SaaS environment, with Google Workspace and OneLogin as key components of our technology stack. The ideal candidate has experience supporting a similarly sized SaaS organization and understands how to build an IT function that is efficient, scalable, and appropriate for a company without a large physical office or data center footprint.

This role also supports Allego's broader security and risk management efforts, including participation on the company's security/risk governance committee, helping ensure corporate IT practices align with company-wide security and compliance standards.

The Sr. Manager will work closely with Allego employees, business leaders, external service providers, and software vendors. Our employees are the customers of the IT organization, and this person will be responsible for ensuring there are no gaps in service while also developing a longer-term vision for how Allego’s IT capabilities should evolve as the company grows.

This role is best suited for a resourceful, customer-oriented doer who is comfortable operating independently, managing vendors and budgets, mentoring others, and stepping in directly when something needs to get done.

Responsibilities

Own the strategic direction and day-to-day operationof Allego’s corporate IT environment, including end-user computing, identity and access management, networking/connectivity, and related IT services

Manage Allego's networking and connectivity needs - including office Wi-Fi, secure remote access (VPN/SSO), and cloud network security - with an emphasis on lightweight, cloud-first networking rather than traditional on-premises infrastructure

Ensure employees receive timely, high-quality IT support, working directly on issues as needed while also coordinating and managing support delivered through Allego’s MSP and other external partners

Serve as the primary owner of the employee technology experience, ensuring the technology needs of employees and the broader business are consistently met without gaps in service

Directly administer core SaaS platforms — including Google Workspace and OneLogin - handling day-to-day configuration, provisioning, and troubleshooting

Manage Allego’s relationships with IT vendors and service providers, including MSP performance, software and hardware vendors, service agreements, renewals, and escalations

Own IT budgeting and cost management, including hardware, software, licensing, maintenance contracts, services, and other technology-related expenses

Maintain strong asset and license management practices across corporate hardware, software, and SaaS applications

Monitor the performance, availability, and reliability of corporate systems and services and recommend improvements or upgrades as needed

Lead troubleshooting and resolution of complex IT issues, coordinating with vendors and internal stakeholders where appropriate

Lead corporate IT projects from planning and design through implementation, validation, and ongoing support

Develop and maintain IT operational standards, procedures, documentation, and escalation processes

Partner with appropriate internal stakeholders on cybersecurity, risk, and compliance initiatives

Apply a strong understanding of security policies, compliance requirements, access controls, and industry best practices to corporate IT operations

Support IT and security audits, incident response, business continuity, and disaster recovery activities as needed

Maintain appropriate backup, recovery, access management, and data protection practices within the corporate IT environment

Evaluate Allego’s evolving technology needs and develop a clear vision for how the IT environment, processes, vendor relationships, and internal capabilities should scale over time

Provide coaching and development to team members with an interest in growing their IT responsibilities and capabilities

Other related responsibilities as needed

Experience You Will Bring

The ideal candidate thrives in a fast-paced SaaS environment and combines strong technical judgment with a practical, service-oriented approach. You are comfortable working independently, managing multiple priorities, and switching between strategic planning and hands-on execution.

You view employees as your customers and take ownership of making sure technology enables rather than slows down the business.

5–7+ years of experience in corporate IT, systems administration, end-user technology, IT operations, or a related field

Experience owning or playing a significant role in IT operations within a SaaS, technology, or similarly sized organization

Demonstrated experience working in a primarily cloud-based/SaaS technology environment, with experience administering Google Workspace strongly preferred

Experience with identity and access management platforms; OneLogin experience is a plus

Strong hands-on technical capabilities across end-user systems, corporate applications, networking, access management, and troubleshooting

Solid understanding of networking fundamentals (Wi-Fi, VPN, DNS, firewalls) as applied to a cloud-first, SaaS-based environment;

Experience managing MSPs, technology vendors, software providers, and other third-party partners

Demonstrated experience with IT budgeting, vendor management, software licensing, procurement, and asset management

Experience leading IT projects from concept through implementation

Working knowledge of cybersecurity principles, policies, compliance requirements, access controls, and industry best practices

Experience supporting audits, security initiatives, incident response, business continuity, or disaster recovery is preferred

Ability to understand technical and security risks and communicate them clearly to non-technical business leaders

Prior people management, mentoring, or team leadership experience is preferred

Strong customer-service mindset and experience supporting employees across a distributed organization

Comfortable getting hands-on and directly resolving issues rather than relying solely on vendors or outside resources

Strong judgment, discretion, and integrity when working with confidential or sensitive information

Excellent written and verbal communication skills

B.S. in Information Systems, Computer Science, or a related technical field, or equivalent professional experience

Ability to work outside normal busine