Sr Professional Services Manager (Implementation Manager)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr Professional Services Manager (Implementation Manager) based in the United States.

• This fully remote senior role leads complex enterprise implementations from initial discovery through go-live, stabilization, and transition to Customer Success.
• You will translate business and technical requirements into scalable solutions while guiding customers toward practical, sustainable best practices.
• The position sits at the intersection of business strategy, solution design, project execution, and executive stakeholder management.
• You will coordinate cross-functional teams across Sales, Product, Technology, Operations, Customer Success, and external technology partners.
• Success requires the ability to bring structure to ambiguity, manage risk and scope, resolve blockers, and maintain strong customer relationships.
• You will also contribute to implementation excellence by mentoring peers and improving playbooks, reusable solutions, and delivery processes.
• The role is 100% remote within the U.S., with up to 25% travel required.