Sr. Program Manager - RBS Emerging Stores, Retail Business Services

• Amazon's Retail Business Services (RBS) organization is seeking a results-driven Sr. Program Manager to lead Stranded Inventory Optimization across Emerging/Strategic markets.
• About the Role
• Amazon's International Emerging Stores (IES) is a strategic priority, targeting growth from $41.4B to $100B+ by 2029. As IES marketplaces scale, stranded inventory — units suppressed, aged, or blocked from customer purchase — represents a significant and growing cost-to-serve challenge across emerging markets (BR, MX, AU, ZA, TR, SG, MENA).

RBS's Stranded Inventory Reduction Program (SIRP) has delivered $1.3B+ in FCF savings across mature geographies since 2020. We are now expanding this capability into Emerging markets, where regional complexity (data gaps, unique suppression drivers, marketplace-specific workflows) requires dedicated ownership to adapt proven playbooks and drive measurable cost-out impact.

We are looking for a Program Manager to own stranded inventory defect identification, resolution, and upstream alignment across Emerging marketplaces — partnering with country teams, FC operations, and RBS technology to reduce unproductive inventory and unlock working capital.

• Key job responsibilities
• Emerging countries Defect Identification: Identify, categorize, and size stranded inventory defects specific to IES marketplaces — including Retail Bossed, Hazmat suppression, image non-compliance, expiry, and overstock/deadwood
• Country Partnership: Serve as the RBS SIRP point of contact for Emerging country teams, establishing joint goals, shared accountability, and regular review cadences with country leaders
• Program Execution: Own end-to-end goal delivery for Emerging country stranded inventory reduction, including opportunity sizing, solution implementation, adoption tracking, and COI impact reporting
• Data Foundation: Work with Data Engineering to identify alternate data sources for Emerging markets (where Hydra/CtSAI datasets are unavailable), validate mappings, and build baseline metrics to enable defect identification at scale
• Upstream Fix Alignment: Partner with internal teams (RISC, Janus, Category, FC Operations) to drive upstream fixes and close-loop mechanisms that prevent recurrence of stranded inventory defects
• Tool Adoption: Drive adoption of RBS automation tools (Sapien, Sherlock) in Emerging markets by working with country teams to ensure structured onboarding, training, and review mechanisms
• Scalable Playbooks: Adapt WW SIRP playbooks for Emerging country regional nuances (language, data availability, vendor workflows) while maintaining consistency with global standards
• Stakeholder Communication: Deliver monthly progress updates to Emerging Marketplace country leaders and RBS leadership with clear visibility into goal progress, blockers, and escalation needs

Basic qualifications

• - 7+ years of program or project management experience
• - Experience using data and metrics to determine and drive improvements
• - Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• - Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

Preferred qualifications

• - 6+ years of driving process improvements experience
• - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

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