Sr. Support Engineer 2 - L1 Ops, L1 support, Infra, Azure, Windows, Monitoring tools

Scope:

We are looking for an enthusiastic L1 Infra Engineer (8-10 years) to join our IT/Infrastructure team. (Immediate Joiners Preferred)

The ideal candidate should have a foundational understanding of IT infrastructure, networking, cloud computing (preferably Azure), databases, and server administration (Windows/Linux).

This role focuses on infrastructure monitoring, incident management, and L1 operational support across cloud, server, network, and database environments. Strong communication skills and a willingness to learn are key to success.

Our current technical environment:

Networking: Good understanding of Networking concepts

Operating Systems: Familiarity with Windows/Linux administration (installation, user management, log analysis).

Databases: Basic Database knowledge - SQL/Oracle - queries, backups, user access

General: Strong troubleshooting, analytical, and communication skills.

Exposure to monitoring/ticketing tools like Zabbix/Splunk/AppD

Familiarity with ITIL processes (Incident, Problem, Change Management)

Certifications like CCNA/MCSA/RHCSA preferred

Willingness to learn and work in a 24x7 support environment

Hands-on L1 support experience in IT infrastructure

What you’ll do:

Monitor Azure resources, servers, databases, networks, and applications using dashboards & monitoring tools.

Track and resolve service alerts, ensuring timely updates in ticketing systems.

Incident Management

Perform L1 triage and troubleshooting for incidents across servers, networks, and databases.

Escalate issues to L2/L3 teams as required.

Document incidents, root causes, and resolution steps for knowledge sharing.

Server & Infrastructure Support

Assist in administering Windows and Linux servers (user management, basic services, patching support).

Support basic tasks in Active Directory, access management, and resource provisioning.

Perform basic troubleshooting of network components (connectivity, DNS, firewall basics).

Assist in monitoring and basic maintenance of databases (SQL, Oracle, PostgreSQL) including connectivity, space utilization, and backup checks.

Collaboration & Governance

Collaborate with cross-functional teams (Infra, Cloud, DB, Network, Security).

Support compliance, security, and governance requirements as per company policy.

What we are looking for:

Basic understanding of IT infrastructure components (Servers, Storage, Networking, Active Directory).

Networking & Database Support

8-10 years of experience in L1 Infra, monitoring, windows/linux admin, ITIL, Incident management

Exposure to database technologies (SQL/Oracle/Postgres) with basic admin/troubleshooting knowledge.

Familiarity with Windows & Linux administration (services, users, patching, logs).

Knowledge of incident management and ticketing tools (ITIL Process).

Troubleshooting and problem-solving skills with a logical approach.

Good communication and documentation skills.

Azure Fundamentals certification (AZ-900).

Basic knowledge of automation (scripts, monitoring alerts handling).

Familiarity with cloud security, backup & recovery concepts.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.