Sr. Technical Program Manager, Community Feedback

In this role, you will responsible for the planning and delivery of Community Feedback initiatives including new customer facing features, while driving operational excellence and software development efficiency through scalable mechanisms. You will drive stakeholder alignment on investments and business requirements related to this work.

• The successful candidate is one who loves working directly with Software Developers, Applied Scientists and Principal Technologists to understand their
• needs, drive technical decisions and solutions that enable Engineering and Science teams to operate more efficiently, and securely. We have a team culture that encourages innovation and we expect team members and management alike to take a high degree of ownership for their program vision and execution of ideas.

• You will have the opportunity to engage with systems that are using state of the art technology. You will build scalable mechanisms, drive process improvements, and work with service owners to develop innovative solutions to complex business and technical challenges.
• You can prioritize well, communicate clearly, and have a consistent track record of delivery.
• You are proactive in removing roadblocks, pave the way for innovation, and can handle multiple competing priorities in a fast-paced environment.
• You will be a positive influence across diverse teams, be able to effectively rally support for
• your initiatives, and be able to help Engineering and Science teams create simple solutions to meet your program goals. You are able to handle business escalations with a data-driven approach to build trust with engineers and Senior Leaders within the Org.

Basic qualifications

• - Experience in technical program management working directly with software engineering teams
• - Experience managing technical programs across cross-functional teams, building processes and coordinating release schedules
• - Experience owning/driving roadmap strategy and definition
• - Experience working directly with engineering teams
• - Experience in system design

Preferred qualifications

• - Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management
• - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

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