Infosys Limited
SRE Production support engineer
Bangalore, Karnataka, India
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- Role family
- Customer support
- Seniority
- Mid level
- Country
- IN
- Work mode
- On-site / unstated
- First seen by hirly
- 26 Sept 2026
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the posting
Key Responsibilities:
- Provide L2 production support for business critical applications
- Monitor application and infrastructure health using SRE monitoring tools
- Analyze and resolve production incidents within defined SLAs
- Perform root cause analysis RCA and implement preventive measures
- Troubleshoot application server and database related issues
- Use SQL queries for data validation troubleshooting and issue analysis
- Work closely with development infrastructure and database teams to resolve production issues
- Participate in deployment release and change management activities
- Monitor system performance availability and reliability metrics
- Create and maintain support documentation runbooks and SOPs
- Support on call rotations and major incident management processes
- Identify automation opportunities to improve operational efficiency
Technical Requirements:
Primary skills Technology DevOps Site Reliability Engineering SRE Technology Infrastructure Storage Administration UNIX Storage Technology SQL SSIS SQL Server
Preferred Skills:
- Technology->DevOps->Site Reliability Engineering(SRE),Technology->Infrastructure-Storage-Administration->UNIX Storage,Technology->SQL SSIS->SQL Server
- Skills: Devops, Storage Administration, Sql, Infrastructure, Storage Technology, Unix, Ssis, Sql Server
Experience: 0.00-0.00 Years
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