Staff, Program Manager(CoupangEats Engineering)

Korean text follows English

Company Introduction

Coupang Eats is creating new experiences that make everyday life more convenient for customers by expanding its services beyond food delivery into grocery and retail shopping. Driven by a constant commitment to delivering a better customer experience, we continue to challenge ourselves and lead innovation across new services and categories.

Coupang Eats empowers employees who create opportunities and deliver results by giving them greater roles and responsibilities. Here, you can turn your ideas into action, create even greater opportunities through your achievements, and experience the fulfillment of directly driving business growth.

If you want to grow alongside experts in their respective fields and take on even greater challenges together, join Coupang Eats today.

Role Overview

We are seeking a highly motivated Program Manager(PM) to support the execution of strategic initiatives across Coupang Eats. Eats Engineering PMO sets the direction for our core products and services and serves as the hub that aligns teams around shared goals. To safeguard business continuity, vendor management, SLA and performance, incident escalation, and stakeholder communications to ensure consistent service quality. as well as lead project/program end to end delivery and enable timely, high‑quality delivery through planning and execution to bring critical business impact to Eats.

What You Will Do

Program/Project Delivery Support: lead project/program end to end delivery and enable timely, high‑quality delivery through planning and execution.

Project/program Management framework:Define, implement, and continuously improve project/program framework , standards, and best practices.

SLA and Performance Management: Align SLAs to SLOs, run periodic reviews, and track corrective actions for breaches.

Incident & Stakeholder Communications: Operate severity‑based escalations and coordinate clear internal/external communications.

Process & Operations Management: Use collaboration, documentation, and visualization tools to drive continuous improvement.

Vendor Portfolio Operations: Maintain vendor inventory and tiering; keep standard artifacts current.

Basic Qualifications

Bachelor's degree in Business, Computer Science, Engineering, or a related field, or equivalent practical experience.

7+ years of experience in Program Management, Project Management, PMO, or related roles within technology-driven organizations.

Strong understanding of project and program management methodologies, frameworks, and best practices.

Experience managing complex cross-functional initiatives involving multiple stakeholder groups.

Proficiency with project management and collaboration tools such as Jira and Confluence.

Excellent communication, organizational, and stakeholder management skills.

Fluent Korean and business-level English communication skills.

Preferred Qualifications

Experience in e-commerce, game, tech, or hyper-growth environments, or hands-on third-party security/risk work

Experience using AI/automation tools (e.g., Windsurf, ChatGPT) to streamline reporting, documentation, and workflows

Certifications such as PMP, PgMP, or Agile-related (PMI-ACP, CSM, SAFe)

Recruitment Process and Others

Recruitment Process

Application Review - 1st Interview - 2nd Interview - Offer

The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.

Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

This job posting may be closed prior to the stated end date for application if all openings are filled.

Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.

Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.

This is a full-time regular position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes

Privacy Notice

Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.

https://privacy.coupang.com/en/land/jobs/

Document Return Policy

This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.

A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.

A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit It by email ([email protected]). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.

In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.

The above paragraphs 1 - 4 shall only apply when the labor-related laws of Korea govern the application. They are otherwise not applicable.

회사 소개

쿠팡이츠(Coupang Eats)는 음식배달을 시작으로 장보기와 쇼핑까지 서비스 영역을 확장하며 고객의 일상을 더욱 편리하게 만드는 새로운 경험을 만들어가고 있습니다. 고객에게 더 나은 경험을 제공하기 위한 끊임없는 고민을 바탕으로 도전하며, 새로운 서비스와 카테고리의 변화를 이끌고 있습니다.

쿠팡이츠는 스스로 기회를 만들고 결과를 만들어낸 구성원에게 더 큰 역할과 책임을 부여하고 있습니다. 자신의 아이디어를 실행으로 옮기고, 성과를 통해 더 큰 기회를 만들어가며, 비즈니스의 성장을 직접 이끄는 성취감을 경험할 수 있습니다.

분야별 전문가들과 더 큰 도전을 통해 함께 성장하고 싶다면, 지금 쿠팡이츠와 함께하세요.

직무 소개

쿠팡이츠 Engineering 조직의 전략적 이니셔티브를 성공적으로 추진할 Program Manager를 채용합니다. Eats Engineering PMO는 핵심 서비스와 프로젝트의 실행력을 높이고, 다양한 조직이 공통된 목표를 향해 정렬될 수 있도록 지원하는 허브 역할을 수행합니다. 본 포지션은 주요 프로젝트와 프로그램의 End-to-End 딜리버리를 주도하고, 체계적인 프로젝트 관리 프레임워크와 운영 프로세스를 구축하여 조직 전반의 실행력을 향상시키는 역할을 담당합니다. 빠르게 성장하는 환경에서 복잡한 이해관계자와 협업하며, 체계적인 프로세스와 운영 문화를 만들어갈 수 있는 분을 찾고 있습니다.

업무 내용

Program & Project Delivery

전략적 프로젝트 및 프로그램의 계획, 실행, 완료까지 End-to-End 딜리버리 리드

일정, 범위, 리스크, 의존성 및 이해관계자를 관리하여 높은 수준의 결과물 제공

Engineering, Product, Operations, Security, Legal, Finance 등 다양한 조직과 긴밀히 협업

Project & Program Governance

프로젝트 및 프로그램 관리 프레임워크, 표준, Best Practice 정의 및 지속 개선

효과적인 Governance 체계 및 운영 프로세스 구축

프로젝트 포트폴리오 수준의 리스크, 의존성 및 진행 현황 관리

Stakeholder Communication & Alignment

조직 간 의사결정 및 협업 촉진

경영진 대상 리포트 및 프로젝트