Store Supervisor (Full-Time)

Studs is a category-defining ear piercing and earring brand named one of “the 10 most innovative companies in retail for 2023” by Fast Company. Studs connects ear piercing with aftercare and earring shopping to create an end-to-end Earscaping® experience. We offer a better retail and digital experience that prioritizes safety and expertise in a cool, fun and welcoming environment, along with a wide earring assortment—all at an accessible price point.

*Please Note: The official title for this role will be Studio Supervisor*

Location: Madison, WI | Reports to: Studio Manager | Full Time

Hourly Rate: $17

The Studio Supervisor plays a critical support role in the daily operations of the Studio, serving as a trusted keyholder and frontline leader. This role is designed for team members who consistently demonstrate strong judgment, attention to detail, and the ability to operate independently.

As a Studio Supervisor, you’ll help open and close the Studio, support floor leadership during peak periods, and ensure a consistent customer and brand experience. You’ll also set the tone on the floor — modeling our values, reinforcing service standards, and supporting operational execution. This is a non-managerial role but one that requires maturity, ownership, and leadership by example.

Key Responsibilities:

Operational Execution & Sales Support

Opens and closes the Studio independently and ensures all opening/closing procedures are completed accurately

Supports daily execution of visual merchandising, supply restocks, and Studio upkeep

Reviews daily business and helps implement strategies to drive results

Acts as a floor leader during assigned shifts, helping structure the team to deliver both sales and service goals

Upholds compliance with safety and brand standards, including regulations tied to piercing and Studio cleanliness

Customer Experience

Delivers exceptional service and educates customers on the Studs experience

Supports service recovery and escalates customer concerns as needed

Ensures a warm, welcoming, and consistent customer journey aligned with our service expectations

Team Support & Culture

Sets a strong example for professionalism, inclusion, and accountability

Provides real-time feedback and support to teammates when appropriate, escalating as needed

Helps reinforce company values and contributes to a collaborative, feedback-rich environment

Requirements:

Prior experience in a keyholder or shift lead role that included independent operations and opening/closing responsibilities

Must be available to work a flexible schedule up to 5 days per week (32+ hours), including evenings, weekends, and holidays. Must maintain consistent availability

Weekend availability (Friday, Saturday, Sunday) is required, excluding approved PTO

Schedules may vary based on business needs, and Full-Time employees are expected to prioritize Studs as their primary employment commitment

Proven track record of professionalism, reliability, and sound judgment in a customer-facing environment

Comfortable standing for extended periods (up to 8+ hours) and able to lift/move at least 20 lbs

Able to handle chemicals safely and follow all relevant health, safety, and compliance protocols

Confident operating solo and taking ownership of floor leadership responsibilities when assigned

Brings a positive attitude, receives feedback well, and contributes to a collaborative, service-oriented team culture

Benefits & Perks

Comprehensive Medical, Dental, and Vision Insurance (including $0 in-network mental health visits)

Access to Mental Health and Work/Life Resources including Online Therapy, Gender Affirmation Support Services, and Employee Assistance Program (EAP)

Voluntary Life Insurance

Health and Commuter Tax-Advantaged Accounts

401(k) Retirement Savings Plan

Paid Time Off and Paid Safe & Sick Leave Accruals

Paid Parental Leave

Paid Sabbatical After 4 Years of Service

Exclusive Employee Discounts on Piercings and Jewelry (we’ve got your friends and family covered too!)

Access to PerkSpot and additional benefits such as pet insurance, discounted tickets, personal finance coaching, healthy rewards, and more!

Studs is an equal opportunity employer and is committed to providing a work environment that fosters diversity, inclusion, and equal opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status. Studs considers qualified applicants with criminal histories. We comply with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which we operate. If you require an accommodation for the application process, please fill out this form.

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Click here for the Studs Privacy Notice for California Applicants.