Strategic Customer Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Strategic Customer Success Manager based in United States.

This role owns a focused portfolio of high-value strategic customers, serving as a trusted partner across complex, multinational organizations. You’ll develop tailored success strategies that strengthen adoption, retention, and long-term customer value across significant accounts. Working closely with senior leaders and cross-functional teams, you’ll coordinate initiatives spanning implementation, support, product, sales, marketing, and executive sponsorship. The position combines strategic account management with hands-on customer engagement, business reviews, risk management, and value realization. You’ll act as the voice of the customer internally, influencing product direction and go-to-market priorities based on customer needs and insights. This is an opportunity for an experienced Customer Success professional to take ownership of sophisticated relationships in a collaborative, remote-first SaaS environment.