Strategic Partnerships - Jewellers & Gold Redemption

Role Overview

We are looking for a senior, externally-facing executive professional to build, scale, and manage jeweler

partnerships for Paytm Gold, with a specific focus on enabling digital gold redemption at jewellery outlets.

This role owns end-to-end jeweller relationships—from onboarding and commercial structuring to operational

rollout and ongoing partner success. The role requires deep jewellery industry experience, strong stakeholder

management, and the ability to work across legal, product, operations, and compliance teams to build scalable

partnerships.

Key Responsibilities

Own and manage strategic relationships with regional and national jewellery partners

Identify, onboard, and scale jeweller partners for Paytm Gold redemption

Act as the primary relationship owner for senior leadership at partner organisations

Drive end-to-end enablement of Paytm Gold redemption at jeweller outlets

Define redemption flows covering commercials, operations, settlements, reconciliation, and customer

experience

Lead partnership discussions on commercials, incentives, revenue sharing, and operational SLAs

Work closely with legal and compliance teams to structure regulatorily sound partnership agreements

Act as the bridge between jewellers and internal teams including product, operations, finance, risk, and

compliance

Manage escalations and resolve partner issues efficiently

Set up governance mechanisms for partner performance and periodic reviews

Build and own MIS dashboards tracking redemption volumes, partner-wise performance, and operational

metrics

Track jewellery industry trends, competitor models, and regulatory developments and share insights with

leadership

Candidate Profile

Experience

10–16 years of experience (flexible for the right candidate)

Mandatory prior experience working with jewellers, jewellery retail chains, bullion firms, or gold trading

businesses

Proven experience in partnerships, alliances, or business development roles with large offline partners

Skills & Competencies

Strong stakeholder management skills with CXO-level external partners

Excellent negotiation and commercial structuring capabilities

High comfort working with legal, compliance, and operations teams

Strong Excel and MIS-driven operating discipline

Ability to operate effectively in regulated and ambiguous environments

Mindset & Traits

High ownership and accountability mindset

Strong long-term relationship orientation

Execution-focused with attention to operational detail

Comfortable with extensive travel and on-ground partner engagement

What Success Looks Like (12–18 Months)

Paytm Gold redemption enabled across multiple large jewellery partners

Stable, scalable, and regulatorily compliant redemption model in place

Strong senior-level relationships established with top jeweller chains

Clear governance, MIS, and review cadence for partner performance

Why This Role

Opportunity to shape one of India’s largest digital-to-physical gold ecosystems

High-visibility role working with senior leadership and marquee jeweller brands

Ownership of a strategically critical partnership and trust-building initiative