Superintendent - Reno, NV

Position: Superintendent

Location: Reno, NV

We are looking for a confident, driven, and customer-focused Superintendent who thrives in a fast-paced environment. The ideal candidate is comfortable making decisions, managing shifting priorities, building strong relationships, and leading projects from start to finish. As a Superintendent, you will work closely with our restoration team to help homeowners and businesses recover from disasters such as fire, water damage, mold, asbestos concerns, and other property losses. Reporting to the Operations Manager, you will oversee project schedules, budgets, collections, resources, and timelines while ensuring projects are completed efficiently and with exceptional customer service. Previous construction or restoration experience is preferred, but training is available for the right candidate.

What Does a Superintendent Do?

The Superintendent finds satisfaction in celebrating and confirming completion of each and every project with the customer. Completion includes a number of team members: tradesman, sub-contractors, insurance company representatives, office staff and others. The ideal candidate thrives in a fast-paced environment, running multiple reconstruction jobs in varying phases of the job life cycle. Successful Superintendents have an eye for detail, are thorough, highly organized, and enjoy helping others.

Basic Requirements

Ability to develop and lead teams

Sound planning and organization skills

Bachelor's degree or equivalent relevant experience

Record of continuous learning and willingness to continue learning

Excellent communication and presentation skills

Successful customer service results

Understanding of the construction process

Construction or construction project management is desired

Valid driver's license

Able to pass employment requirements (background check)

Key Skills

Self-motivated to get results

Loves working with customers and tradesman

Effectively schedules ahead while maintaining flexibility

Thrives under high performance environments

Excellent interpersonal skills

Succinct and professional with written and verbal communication

Exhibits a strong work ethic

Innate desire to take care of others

Evaluated On/Measurable Results

Meets key operational objectives: sales, gross margin, customer satisfaction and PD metrics

Regular KPI tracking through Goal Setting & Review (GS&R) meetings

Effective job chartering including job budget and work orders

Ensure compliance with standards and regulations

Displaying the brand with pride through local community event participation

Create and maintain relationships with key customers - direct and B2B

Build and strengthen partnerships with vendors, tradesman and sub-contractors

Overall Duties

Manage and facilitate residential, commercial, and industrial projects through completion

Generate detailed work orders, communicate, and schedule work

Generate & provide accurate project schedules to customers and assigned subcontractors

Maintain frequent communication with external and internal customers resulting

Coordinate & record customer material selections

Work with accounting on work order approval and tradesman/vendor bill payment

Secure necessary permits

Ensure an orderly and clean job site is maintained

Coordinate and perform needed job inspections

Work within the job budget.

Ensure all employees/subcontractors are working safely

Please note that the described duties and responsibilities are not a comprehensive list and that additional tasks may be assigned to the employee from time to time

Physical Demands

Lift (occasionally) 5 - 100 lbs. May involve significant stand/walk/push/pull

Occasional climbing (ladders, etc.), balancing, crouching, stooping, reaching, kneeling, and handling

Ability to work in confined spaces

Exposure to weather with temperatures ranging from mild/moderate to extreme cold/heat

Exposure to noise levels ranging from moderate to loud from occasional to frequent times

Exposure to fumes from solvents and chemical solutions

Employment Benefits

3 weeks of paid time off

7 company-paid holidays

401(k) with company match

Medical, dental, vision, life, supplemental, and disability insurance options

On-the-job training to develop new skills

Vehicle stipend