Supervisor Customer Financial Services

At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce.

What can you expect as a FedEx team member?

Career Mobility and Development : When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.

Total Compensation and Benefits Package : We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

Supervisor Customer Financial Services Provides day-to-day supervision and coordination for a team of employees. Ensures the timely completion of team deliverables and supports first-level employee-related activities in accordance with local policies and guidelines. Responsibilities may include performance monitoring, coaching and development discussions, employee administration, and support for initial or informal disciplinary processes.

Key Responsibilities

• •Support basic people management activities and assist managers with employee-related administrative tasks.
• •Monitor and drive workgroup performance to ensure operational objectives are achieved.
• •Providing first-line leadership support and guidance to the team.
• •Serve as the primary operational point of contact between onshore teams and offshore management.
• •Coordinate daily team activities to maintain productivity, quality, and service standards.

Key Skills & Competencies

• •Strong accountability and ownership mindset
• •Proven operational experience in Customer Financial Services, AR, or shared services environments
• •Excellent negotiation and influencing skills , with the ability to manage difficult conversations professionally
• •Strong stakeholder management and cross‑functional collaboration capability
• •Effective people leadership, coaching, and communication skills
• •Growth mindset with a focus on continuous improvement and learning
• •High level of adaptability and resilience in a fast‑changing, regional environment
• •Strong analytical, problem‑solving, and decision‑making abilities

Job Posting End Date:

2026-09-26