Supervisor, Maintenance Dispatch, Dallas, TX

Evergreen Residential is a high growth Real Estate Company and institutional investment platform in the single-family residential ('SFR') and build-to-rent (“BTR”) sectors. We are committed to changing the way investors own and manage SFR homes, and to building a modern way to deliver the data, tools and services that enable our clients to invest in the world’s largest asset class at scale. Our team is collaborative, open-minded and curious. Transparency is a core value, we speak our minds, are responsible for our actions and celebrate our wins. We are serious about our business, but we don't take ourselves too seriously.

We offer a flexible, empowering culture, competitive compensation and benefits, and the opportunity to work with and learn from industry pioneers and experts.

If you are self-motivated and mission driven with a ‘can do’ mindset and see solutions where others may see problems, come and grow with us!

We are looking for individuals who have detailed functional knowledge and understanding of managing assets, portfolios, performing exceptional customer service, and experience leading teams to oversee residential maintenance work orders, and customer service. including expertise in executing necessary repairs needed to bring the home to meet company standards, and create a safe and enjoyable habitat for tenants. Your key objective is to ensure your team meets the company’s and departments KPI’s.

This is an office-based position based in downtown Dallas, TX at the Evergreen corporate office

The Role: This position includes, but is not limited to, the following responsibilities :

Supervise and lead the maintenance dispatch team for your assigned region

Conduct onboarding and recurring training for new and current staff

Ensure your dispatch team meets timelines, cost and quality KPIs of all work orders

Prepare regular reports for management with budgets, and performance of region

Work with supply chain teams to increase the vendor base in all markets where needed

Partner with Field Maintenance Managers to align on field staff KPIs on a weekly basis

Enforce all high urgency/priority and safety regulations for all work orders

Manage and oversee all Escalations maintenance work orders within your region

Oversee all staff responsibilities

Drive internal field performance by assigning 70% of Work Orders to field staff

Projects and additional duties as requested

Qualifications and Experience

Bachelor’s degree in similar field is preferred

3 years’ experience in single family maintenance or Multi-family maintenance

Proficient in outlook, Microsoft excel, word, PowerPoint, etc

Certifications and licenses (EPA certified, Lead and Asbestos) are preferred

Minimum of 2 years customer service and call center management

Please do not rely on compensation estimates for our jobs that are posted on sites other than our direct website as these may be misleading.

About Evergreen Residential

Founded in 2021, Evergreen Residential is a full-service SFR platform leveraging proven operational practices and the latest technological advances to optimize investor returns and achieve positive outcomes for our residents and the communities in which we operate. We offer a full suite of services, including Investment Management, Asset Origination, and Advisory Services. The firm is headquartered in Dallas with offices in New York City.

The leadership team has extensive experience dating back to the early institutionalization of SFR and unrivaled depth of experience in the complete asset life cycle. We are built to withstand changing market conditions, and our business produces resilient, predictable cash flows and margins. We are committed to charting new paths and using data to achieve best-in-class results. Our business is evergreen.

Beyond financial returns, the Company is committed to measurable impact objectives. We believe that inclusive and equitable management, environmentally sustainable long-term strategies, and resident-focused policies are good business - for our residents, our investors, and our team. We are committed to using environmentally sustainable practices and empowering our residents to improve their financial health.

Our cornerstone values - Accountability, Transparency and Partnership - are built on a foundation of Integrity and provide the roadmap for our daily actions, interactions and decisions.

Equal Opportunities and Other Employment Statements

We are deeply committed to building a workplace and community where inclusion is not only valued but prioritized. We take pride in being an equal opportunity employer and seek to create a welcoming environment based on mutual respect, and to recruit, develop and retain the most talented people from a diverse candidate pool. All employment decisions shall be made without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other basis as protected by federal, state, or local law.