Supervisor on Duty

Organization Overview:

The Florida Panthers are in their 33rd season in 2026-27 as one of the National Hockey League's premier franchises. As back-to-back Stanley Cup Champions in 2024 and 2025, the Panthers have won 11 of their past 12 postseason series and captured four Eastern Conference Championships. The organization is led by President of Hockey Operations & General Manager Bill Zito, entering his seventh season, and President of Business Operations Michael White, beginning his first full season.

Anchored by a championship culture on the ice, the Panthers are equally committed to building a world-class sports and entertainment platform off of it. The organization focuses on delivering an elite guest experience across all venues, deepening the connection between the team and the South Florida community and continuing to grow the sport for the next generation. The Panthers operate four facilities in Broward County: Amerant Bank Arena in Sunrise which is home of Panthers home games, concerts and events, Panthers IceDen in Coral Springs, the state-of-the-art Baptist Health IcePlex in Fort Lauderdale and renovated War Memorial Auditorium which hosts concerts and events year-round.

The Panthers are owned by Vincent J. Viola, a graduate of the United States Military Academy at West Point and a veteran of the U.S. Army. That foundation of selfless service shapes the organization's identity at every level. The Panthers' pillar program, "Heroes Among Us," honors a U.S. military veteran at every home game, and the Florida Panthers Foundation directs its efforts across four core pillars: veterans' affairs, children's health and education, raising awareness for the endangered Florida Panther and growing youth hockey throughout the region. The organization remains deeply committed to empowering and strengthening the diverse communities of South Florida and the tri-county area.

Supervisor on Duty

Organization: Florida Panthers Hockey Club

Department: Baptist Health IcePlex — Guest Services

Reports To: Front Desk Manager

FLSA Status: Non-Exempt (Hourly)

Employment Type: Part-Time

Location: Baptist Health IcePlex, Fort Lauderdale, FL — On-Site

Schedule: Flexibility required for early mornings, evenings, weekends, and holidays

Job Summary

The Supervisor on Duty provides front-line supervision of the guest experience journey throughout the building during each scheduled shift, including employee oversight and customer interface. The Supervisor on Duty maintains a strong service orientation in dealing with customers to provide accurate information and receive timely feedback. This position is available to staff members to attend to immediate issues as they arise and communicates as appropriate with Baptist Health IcePlex management team members.

Essential Duties & Responsibilities

Oversee the general operation of the Baptist Health IcePlex during each shift by regularly walking the building, observing conditions, communicating with customers and employees, and ensuring a consistently high level of customer service

Oversee and support all front desk operations, including supervision and direction of front desk attendants, interacting with customers, facilitating registrations, and answering and routing incoming phone calls

Oversee all public sessions, including supervision and direction of skate guard staff and equipment, ensuring a safe and fun experience for all guests

In the absence of a presenting department staff member, supervise drop-in activities such as freestyles, stick and puck sessions, and pick-up hockey games to ensure all participants are registered, paid, and following general rink rules

Complete incident reports, engaging Security and informing Baptist Health IcePlex management team members as appropriate

Handle customer complaints, including appropriate routing and follow-up to ensure each complaint has been adequately addressed; utilize Task Manager in point-of-sale communications where applicable

Assist in providing locker rooms (keys for keys) and ensure each locker room is clean and orderly before returning keys

Operate music over ice surfaces and throughout the arena as needed

Debrief with all staff on duty at the beginning of each shift and as each staff member comes on duty

Observe programming, operations, and security needs or concerns; engage the appropriate department when necessary

Maintain a clean and organized front office; restock program flyers or business cards as needed and inform Front Desk Manager when new orders are required

Other duties as assigned

Qualifications

Excellent customer service, communication, and problem-solving skills

Strong detail orientation

Solid math and cash handling skills

Working knowledge of computers and Microsoft Office Suite; experience with DaySmart or other ice arena-specific software is a plus

Ability to handle a fast-paced environment with multiple competing demands

Ability to meet the physical demands of the job, including regular movement throughout the building, answering phones, and creating reports

Work Environment

This position works in a professional ice hockey practice facility where the noise level is generally high, crowd traffic is heavy, and temperatures are often cold. Lights are bright or dark with occasional exposure to flashing lights.

Position Type / Expected Hours of Work

This is a part-time, non-exempt (hourly) position. Must be able to work a flexible, irregular schedule including early mornings, nights, weekends, and holidays to ensure proper oversight of events and activities scheduled in the arena.

At the Florida Panthers Hockey Club, Arena Operating Company, Panthers IceDen, Sanza Food Service, War Memorial Benefit Corporation, and FLA Team Shop, we strive to make every employee feel valued and respected for who they are and the unique contributions they make. We believe that a diverse and inclusive company is a more innovative and successful company, which is why we aim to infuse diversity, equity, and inclusion (DE&I) into all aspects of our culture and our business.

We welcome all to apply and join our team.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.