Supervisor Premium Retail ( Fixed Term 12 months )

• Are you passionate about delivering exceptional customer service and leading a dynamic team in a premium retail environment?
• We’re looking for an enthusiastic Supervisor to join the team at one of our Premium Samsung sites. If you thrive in a fast-paced environment, enjoy inspiring others, and are excited about bringing innovative ideas and exceptional customer experiences to life, we’d love to hear from you!

Overall purpose of the role:

As an Supervisor, you will be reporting directly to the Concession Manager & Clienteling Experience Manager. Your focus will be to support your Managers and keep the staff highly engaged, motivated and customer obsessed. You will also be turning the brand’s innovative vision into a reality every single day - ensuring an impeccable standard of customer service across all areas of the Premium retail environment.

You will not only support your Managers in a variety of different tasks to support the business needs, but also will have a team of Sales Specialists to supervise. You will need to enjoy solving problems and be able to work well under pressure and adapt to changes as the business evolves.

• Working alongside the other teams and Harrods departments, you will ensure you work collaboratively with all teams supporting where required and leading by example. You will look to bring out the best in your team and demonstrate humility, maturity, support and a consistency to everything you do.
• About Stellar Global:

• Stellar Global is a progressive, inclusive retail experience agency that believes in the power of people. By investing heavily in its staff, Stellar is able to deliver a best-in-class service for physical, virtual or hybrid retail experiences. By providing bespoke, immersive training programs and opportunities to flourish and progress, Stellar Global is committed to creating a culture of community and support while cultivating outstanding retail experience specialists.
• Stellar is an an Equal Opportunities Employer. We value diversity and inclusion, and all applications are considered equally.