Supervisor Prosthetic Representative

Summary

The incumbent serves as a Supervisor Prosthetic Representative, responsible for supervising the full range of all phases of prosthetic operations and Prosthetic and Sensory Aids Service (PSAS) staff. The incumbent serves as an expert advisor administering, analyzing, evaluating, planning, developing, and work concerned with prosthetic and sensory aids services to disabled patients throughout the Veterans Health Administration (VHA).

Duties

Duties include but are not limited to: Provides supervision, administrative management, and direction to assigned staff with delegated full administrative and professional responsibility for planning and directing the staff activities for the section or equivalent work unit. Assures compliance with accrediting agency and regulatory requirements. Drafts, develops, and implements new local organizational policies, directives, and procedures that are consistent with national policies, procedures, and programs. Manages document control and provides documents to the supervisor for final approval after the incumbent submits final, review, comments, and recommendations. Oversees the operation of the prosthetic, orthotic, optical laboratories, including restorations activities. Provides professional and administrative management of an assigned area to include budget execution. Supervises staff that serves as an advisor to clinicians regarding selection, prescription, and acquisition of prosthetic devices involving furnishing information on new developments in the field of prosthetics and sources of supply for such devices. Interprets prescriptions of clinicians to make certain that proper prosthetic devices are selected. Possesses program responsibility for contracting, procurement, clinical services, customer service and reception associated with medical, rehabilitative, and durable medical equipment devices and home durable medical equipment delivery and installation. Prepares and authorizes purchase orders for a wide variety of prosthetic and orthotic devices. Keeps the supervisor well informed of procurement or contract issues as they arise for accountability purposes. Serves as a contract officer representative for contracts and chair facility committees and administer benefit programs. Monitors contracts for compliance with the statement of work and receives, analyzes, and completes requests for prosthetic equipment and services. Procures, maintains, controls, and issues materials, supplies, and equipment for inventory. Refers veterans to proper clinical area for evaluation. Monitors and ensures requests for items or services are completed and received following established timeframes and confers with contractors, vendors, and other health care workers as needed regarding procurement status and other needs and concerns. Oversees contract programs, such as orthotics/prosthetics, home oxygen, durable medical equipment, eyeglasses, and benefit programs, such as home and structural alterations, automobile adaptive equipment, clothing allowance. Maintains continuous liaison with manufacturers and dealers of prosthetic supplies, inspecting their facilities and services and participants in the award of prosthetic appliance contracts. Oversees programmatic activities for visual or hearing devices, orthotics/prosthetics, assistive technology, and contract development. Works in collaboration with supervisor and senior staff to plan, develop, and prepare budget estimates. Develops cost-containment measures for prosthetic equipment and services and authorizes benefit payment and reimbursement. Identifies and selects national health care procedural codes to be entered for every item purchased through and/or billed to ensure proper reporting. Conducts data analysis using the program's statistical data to prepare various reports regarding prosthetics and sensory aids. Collaborates with clinical staff when devices and equipment require repair or replacement and takes necessary actions to resolve issues. Reviews, interprets, and applies laws concerning benefits available to disabled patients. Maintains awareness regarding medical and psychological problems related to patients need to use prosthetic devices. Authorizes the purchase, fabrication, fitting, or repair of prosthetic devices. Responds to a variety of policy and correspondence inquires related to contractors, congressional inquiries, veteran concerns, specialty benefits program issues, new local and national guidelines implementation, and develops tools that allow monitoring of a quality assurance program. Assures compliance with accrediting agency and regulatory requirements. Completes human resources assignments independently, including drafting and developing position descriptions, functional statements, performance standards, and competencies. Work Schedule: Monday through Friday, 8:00 a.m. - 4:30 p.m. EST. Telework: Ad Hoc. Virtual: This is not a virtual position. Functional Statement #: F03303. Relocation/Recruitment Incentives: Not Authorized. Pay: Competitive salary and regular salary increases. Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience.

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship. Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency. Candidates will not be appointed under authority of 38 U.S.C. chapters 73 or 74 to serve in a direct patient-care capacity in VHA who are not proficient in written and spoken English. (1) Experience. One year of creditable experience that demonstrates: Knowledge of basic anatomy and medical terminology; knowledge of accounting methods; ability to research, analyze, comprehend, and apply decisions; basic knowledge of inventory management procedures; ability to use computer software packages for word processing, spreadsheet development, and database management; and ability to work independently and as a member of a team; or (2) Education. A bachelor's degree from an accredited educational institution AND at least 24 semester hours in course work related to health care, public administration, or business. The 24 semester hours could include but is not limited to any combination from the following fields: occupational therapy, physical therapy, kinesiotherapy, social work, psychology, prosthetics, orthotics, respiratory therapy, assistive technology, business law, leadership, healthcare, public administration, or business management. This course work may have been completed within the degree or in addition to the degree; or (3) Experience/Education Combination. Equivalent combinations of experience and education are qualifying. Grade Determinations: In addition to the basic requirements for employment, the following criteria must be met when determining the grade of candidates: GS-12 Supervisor Prosthetic Representative (a) Experience. At least one year of experience equivalent to the GS-11 grade level. (b) Demonstrated Knowledge, Skills, and Abilities. In addition to the experience above, the candidate must demonstrate all of the following KSAs: 1. Leadership and managerial skills, including skill in interpersonal relations and conflict resolution to deal with employees, team leaders, and managers. 2. Ability to perform the full range of supervisory duties, including responsibility for assignment of work to be performed; evaluation of performance; selection of staff; and recommendation of awards, advancements, and disciplinary actions. 3. Ability to manage a health care program that provides home medi