Supervisory Appeals Officer (Settlement Officer), MSP, Temporary NTE 1 Year, MBE up to 5 Years, MBMP

Summary

WHAT IS THE INDEPENDENT OFFICE OF APPEALS? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position is to be filled in following area: Supervisory Appeals Officer - Appeals Team Manager (Settlement Officer) This job/announcement is open only to current permanent IRS competitive service employees in the Independent Office of Appeals business units. REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Duties

General Manager Duties: As a Front Line Manager you will: Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work. Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees. Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action. Give advice, counsel or instruction to employees on work and administrative matters. Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions. Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate. Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases. Identify developmental and training needs of employees, providing or arranging for needed development and training. Initiate ways to improve production, work processes and/or to increase the quality of the work directed. The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Participates with the Area Director in the development of program plans and otherwise assists in the administration of the office. Coordinates function with Counsel and Operating Division officials as required to review workflow, procedures, and training to ensure proper administration of the law. Maintains effective relationships with managers and employees at all levels of the Appeals organization, and with taxpayers or taxpayer representatives. Interacts with taxpayers and representatives to determine and meet customer expectations. Holds conferences and negotiates issues to resolve tax disputes. Conducts legal research and makes reasoned judgments on matters of fact and law. Evaluates the strength of the litigating position of contesting parties and negotiates case resolutions. Facilitates the success of the team members in promoting customer satisfaction, employee satisfaction, and business results. Approves settlements for cases that exceed team members' settlement authority. Ensures team member settlements and team objectives comply with appeals vision and values. Analyzes new laws to determine possible impacts on Appeals' inventory and processes. Develops current and new tax law training, IRM sections, and guidelines/desk guides for the team as well as for all Appeals, Compliance, and Chief Counsel. Reviews new regulations, technical changes, and recent case law to assure controls are in place to properly administer new laws and ensure fair and equitable settlement of tax controversies. Coordinates and leads the team to implement changes related to technology, processes, procedures, and the new tax laws STANDARD POSITION DESCRIPTIONS (SPD): PD97912 Visit the IRS SPD Library to access the position descriptions.

Qualifications

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. SPECIALIZED EXPERIENCE IR-04: To be minimally qualified for this position you must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level within the payband or GS grade in the normal line of progression in the Federal service that demonstrates the required managerial skills and technical competence required to perform the job. To be qualifying for this position your experience must include: Applying management techniques, methods, theories, principles, or labor relations concepts for the accomplishment of all program objectives with combined technical and administrative oversight. This experience may have been gained through work experience as a project/program manager, team lead or project/program lead, technical advisor, or senior specialist/analyst that included managing resources, providing support to managers, mentoring team members, providing day to day guidance training and/or oversight of peers or others. Applying regulations, other official guidance and principles, including the latest procedures and techniques sufficient to oversee the planning, development and implementation of the technical aspects of programs specific to the position being filled. Applying communicative techniques to effectively and diplomatically interact with internal and external customers. Applying Compliance/Collection investigative procedures, subject matters, organizational structure, and office policies and practices that pertain to the most complex Appeals collection issues. Applying policies, procedures and practices relevant to the Appeals collection workstream in order to resolve issues. Applying standard accounting and financial analysis techniques to analyze financial information (e.g., analyzing taxpayer transcripts, case files, financial books and records and other information to determine collectability for case resolution). Applying tax laws and administrative procedures relating to liens and levies to ensure full taxpayer compliance and counsel taxpayers on alternatives. Utilizing various collection procedures such as Offer in Compromise and installment agreement to advise and discuss collection alternatives. AND You must also meet the following requirement(s): TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens". For more information on qualifications please refer to OPM's Qualifications Standards. Go to Understanding the IRS Paybands for GS/IR conversion.

Education

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions. We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).