Supervisory Pharmacy Technician - Outpatient

Summary

The Outpatient Pharmacy Technician Supervisor will spend at least 25% of their time performing supervisory functions. The Technician Supervisor will also be responsible for inventory management, database maintenance, maintenance and care of automated machinery and adherence to operational regulatory and quality assurance standards.

Duties

Total Rewards of a Allied Health Professional The Technician Supervisor must have an extensive knowledge of facility's pharmacy policies and procedures and the use of specialized equipment. The Technician Supervisor will communicate with VISN and facility leadership and staff when deemed appropriate and necessary. FUNCTIONS OR SCOPE OF ASSIGNED DUTIES: Duties include but are not limited to: Customer Service Treat patients, team members, other facility employees and visitors with dignity and respect. Respond to the needs of the Veteran and staff in a courteous and timely manner. Demonstrate appropriate and proactive interpersonal skills to achieve the goals of the service. Act as a team member and support the team's efforts at all times. Demonstrate an ability to work under a variety of circumstances to maximize group productivity and quality of services provided. Pharmacy Operations Maintain competence in all operational aspects of pharmacy service including specialty equipment and materials, automation, distribution, labeling, packaging, documentation, controlled substance accountability, procurement, and inventory management. Operates and maintains complicated pharmacy equipment including robotic automation (ScriptPro). Ability to troubleshoot in the event of equipment or associated software malfunction, including the ability to request service assistance from VA entities or the equipment vendor. Reads and interprets prescriptions for technical accuracy, completes prescription filling process including labeling and batching prescriptions utilizing robotic automation (ScriptPro) when applicable. For those medications and/or supplies unavailable for fill by robotic automation (ScriptPro), technician manually obtains correct medication or material in the proper strength and dosage form, manually counts, pours, and/or measures correct amount of medication, and manually affixes proper label; records required data in robotic automation (ScriptPro) database or on Pharmacy's copy of prescription/order hardcopy when required. Presents completed prescriptions to pharmacist for final verification prior to dispensing. Administrative Functions Supervises the efforts of the technical staff including technicians and students. Evaluates, analyzes, and prioritizes workflow in real time and coordinates technical staff work activities based on the departmental needs. Administers training and orientation for new technical staff as well as delivering staff development on updated or new policies and procedures. Possesses knowledge of human resources policies and procedures. Prepares and writes the work schedule covering all assignments. Coordinates schedules and approves leave requests. Hears and resolves complaints from technical staff. Assesses and performs all progress reviews, annual performance appraisals, and competencies for technical staff. Supports the health care system's EEO Program and supports and practices effective labor/management relationships. Works closely with the Outpatient Supervisor and the Pharmacy Management team in overall planning and implementation of policies and procedures for the Pharmacy Service. Effectively communicates the pharmacy vision and strategic plan to the technical staff both verbally and through written material. Demonstrates multidirectional communication strategies relating to planned and unanticipated interruptions of daily pharmacy operations. Leads technical staff meetings when appropriate. Submits recommendations on space, manpower, and equipment based on extensive working knowledge of the pharmacy operation. Work Schedule: Full-Time, Monday - Friday, 8:00am - 4:30pm Telework: Not available Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized

Qualifications

All requirements must be met at the time of the announcement closing. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Education or Experience. None required. For all grade levels and positions that accept both education and experience to qualify, equivalent combinations of qualifying education and experience that total at least 100% are qualifying. The combined percentage is determined by adding total qualifying experience as a percentage of the experience required for the grade level to the education as a percentage of the education required for the grade level. Certification. For positions above the full performance level, the employee must pass a national certification exam and hold an active national certification through either: Pharmacy Technician Certification Board (PTCB), Certified Pharmacy Technician (CPhT). OR National Healthcareer Association (NHA), Certified Pharmacy Technician (ExCPT). Grandfathering Provision. Pharmacy technicians employed in VHA on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series and grade held, including positive education and licensure/certification/registration that are part of the basic requirements of the occupation. For employees who do not meet all the basic requirements in this standard but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply: Employees may be reassigned, promoted up to and including the full performance (journey) level or changed to lower grade within the occupation but may not be promoted beyond the journeyman level or placed in supervisory or managerial positions. Employees in an occupation that requires a licensure/certification/ registration only at higher grade levels must meet the licensure/ certification/registration requirement before they can be promoted to those higher grade levels. Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed on a temporary or permanent basis until they fully meet the basic requirements of the standard. Employees who are converted to title 38 hybrid status under this provision and subsequently leave the occupation lose protected status and must meet the full VA qualification standard requirements in effect at the time of re-entry to the occupation. Employees initially grandfathered into this occupation who subsequently obtain additional education and/or licensure/certification/registration that meet all the basic requirements of this qualification standard must maintain the required credentials as a condition of employment in the occupation. Foreign Education. To be creditable, education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials. English Language Proficiency. Pharmacy Technician candidates must be proficient in spoken and written English to be appointed as authorized by 38 U.S.C. § 7403(f). May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: Supervisory Pharmacy Technician, GS-09: Experience. Candidates must possess one year of experience equivalent to the next lower grade level (GS-08) and demonstrate the KSAs below. Certification. For positions above the full performance