Supplier Returns Representative

DigiKey is one of the fastest growing distributors of electronic components in the world. In addition to offering the broadest selection of in-stock electronic components and providing the best service possible to customers, employees have access to a highly competitive benefits package. To learn more, visit our benefits and perks page .

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Product Distribution Roles:

Full-Time Day Shift - $21.00 starting rate ($20.00 base pay and $1.00 allowance)

Full-Time Evening/Overnight Shift - $24.00 starting rate ($20.00 base pay, $1.00 allowance, and $3.00 shift differential)

Full-Time 3-12 Shift – $ 23.34 starting rate ($20.00 base pay, $1.00 allowance, and $2.34 allowance for the 36 for 40 schedule)

Part-Time - $20.00 starting rate ($19.00 base pay and $1.00 allowance)

Seasonal Day Shift - $20.00 starting rate ($19.00 base pay and $1.00 allowance)

Seasonal Evening Shift - $23.00 starting rate ($19.00 base pay, $1.00 allowance, and $3.00 shift differential)

Relocation and Sign-On bonuses available for specific full-time product distribution roles - Ask your recruiter for more information!

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Position Overview:

The Supplier Returns Associate focuses primarily on processing non-conforming and failure analysis tags in a timely and efficient manner. This role works with numerous departments within DigiKey and with the suppliers to ensure proper credits are taken. This is considered an essential onsite role, which requires regular onsite attendance.

Due to the length of training 1 year commitment to this role is required.

You must have a job shadow in the Supplier Returns area prior to applying if you are an internal applicant.

Schedule: Monday - Friday, 7:30 A.M - 4:00 P.M.

Responsibilities:

Log, track and return nonconforming product

Assist with Conforming Returns and Scraps

Work with external suppliers and internal Supplier Service Representatives to obtain RMAs (Return Material Authorizations)

Coordinate with PDC to pack and return product to suppliers

Serve as one of the primary DigiKey points of contact to assigned Suppliers

Build and maintain strong and effective business relationships

Work with Suppliers to obtain failure analysis on product when requested, analyze reports, and resolve outcome for customer

Prepare reports summarizing status of nonconforming product

Assist Supplier Return and Supplier Quality Coordinators with returns and deliver product to shipping

Assist with Exceptions from departments such as Receiving

Review & understand parameters within Supplier contracts and resolve warranty issues

Resolve any discrepancies resulting from Supplier rejection of invoice

Responsible for collecting estimates or costs to accurately price customer repair quotes

Expedite movement of parts between Suppliers, customers, and PDC

Work with Trade Compliance team during Shipments to ensure adhering to local, state, country laws

Facilitates product replacements from Suppliers

Process all product shipped to DigiKey in error

Process and hold all suspected counterfeit products

Work with the Haz Review Team to catalogue hazardous material appropriately before disposal

Scrap product per DigiKey policies and procedures

Restore product to stock

Verify Credit memos from Suppliers regarding Non-Conforming Returns match so A/P can process.

Work directly with:

External Suppliers

F/A Techs

PDC Techs

Customer Returns

Accounts Payable

Supplier Return and Supplier Quality Coordinators

Procurement Associates

Invoicing

Receiving Exceptions

Customer Support

Quality

Performs other incidental and related duties as required and assigned

Required Knowledge, Skills and Experience

High School diploma or GED

Must have excellent number association skills

Excellent typing and computer navigation skills

Proficient in Microsoft Exchange/Outlook

Competent knowledge of email etiquette

Demonstrated ability to multi-task as well as the ability to change focus quickly based on requests by employees/management

Ability to actively participate as a team member in order to meet departmental goals

Excellent time management skills, self-directed and motivated

Excellent listener and communicator

Excellent organizational skills

Ability to provide a positive, professional, and enthusiastic outlook or perspective when interacting with people

Good critical thinking skills

Detail oriented and proficient in WinDecs

Dependable, responsible contributor committed to excellence and success

Preferred Qualifications:

Previous experience in Receiving Exceptions or Customer Returns

Experience using Microsoft Excel

Must demonstrate the following behavioral competencies; attention to detail, customer/client focus, ethical conduct, manages execution, personal effectiveness/credibility, and positive attitude

Physical Requirements:

Generally, spend the workday performing repetitive motions that involve or affect the hands, head, and other parts of your body

Be able to sit at a workstation and operate computer devices such as keyboard, mouse, screen

Capable of spending 8-10 hours walking/standing on concrete (as needed)

Ability to lift up to 40 lbs unassisted

Compensation:

The starting base pay rate for this position is:

$20.00 This position may also be eligible for shift, skill, and/or team lead pay differentials that will be in addition to the starting pay rate.

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Must be authorized to work in the U.S. without the need for employment-based immigration sponsorship, now or in the future. The employer does not offer immigration sponsorship for this opportunity.

DigiKey Electronics is an Equal Opportunity Employer. We encourage all qualified candidates, including protected veterans and individuals with disabilities, and to apply and be considered for open positions.

If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1-800-338-4105 or careers.us@digikey.com .

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