Support Engineer 1 - WMS & PL/SQL

Scope:

• •Core responsibilities to support the global customers using Dispatcher Warehouse Management System (WMS) application.
• •Gaining knowledge to become a techno-functional expert in WMS product.
• •Taking ownership of customer issues and resolve them by analysing the logs and source code.
• •Raising requests with PD team to fix existing application issues.
• •Having effective customer communication

Technical Environment:

• •Backend: Oracle DB
• •Software: Pro*C, PL/SQL
• •Frontend: Java, Spring Boot, React JS
• •Scripting & Development: JavaScript, Unix Shell Scripting
• •Integrations: REST API, SOAP API, Flat file Integration
• •IM / PM / CM: ServiceNow Platform, JIRA

What you’ll do:

• •Provide application support to global customers on WMS product with end-to-end ownership, proactive and innovative approach.
• •Driving resolution of customer issues mostly of high complexity and criticality including non-functional / performance related issues.
• •Provides direction and inputs for Root Cause analysis and proposes prevention ideas.
• •Demonstrates high technical expertise as required to support concerned solution, for e.g.,
• •DBMS (ex: SQL, Oracle) for application support; reviewing and improving queries execution etc.
• •Code debugging
• •Troubleshooting application issues
• •Product and Domain:
• •Develop good knowledge of product features and functionalitie
• •Possess good knowledge of relevant industry domain and business processes of the customers
• •Demonstrates good capability to have interactions related to business process impact and work-arounds with customers during issue resolution
• •Proactively gains knowledge of new features and functionalities in future releases
• •Guides/assists team members to resolve medium complexity issues.
• •Collaborates with TAM and supports consumption/adoption improvement plans.
• •Consistently achieves high customer satisfaction and makes positive impact on NPS scores by displaying end-to-end ownership, engagement and pro-activeness.
• •Communicates (verbal and written) effectively with customers and Blue Yonder stakeholders, pro-actively guides team members to communicate and influence customer positively.
• •Collaborates relentlessly, passionately and respectfully with various Blue Yonder teams and partners, provides guidance on collaboration challenges.
• •Balances between Soft skills (process, people, values, teamwork, roles) and hard skills (technologies, frameworks, solutions, products).

What we are looking for:

• •Bachelor’s degree in computer science, IT, or related field.
• •2+ years of experience in Application Support domain.
• •Knowledge on any Warehouse Management System application (preferably Dispatcher WMS) or Supply Chain domain
• •Strong analysis skill in PL/SQL or Pro*C
• •Demonstrable experience in analysing code and supporting of enterprise applications
• •RDBMS concepts, SQLs
• •Good to have Java, Unix Shell Scripting knowledge.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.