Blue Yonder
Support Engineer 2 - Service Manager, ITIL, Cloud Applications /SaaS, Immediate Joiner
India
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- Role family
- Customer support
- Seniority
- Lead / management
- Country
- IN
- Work mode
- On-site / unstated
- First seen by hirly
- 29 Sept 2026
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the posting
Scope: The Service Management team acts as the primary operational interface between customers, Product/Engineering teams, and internal support functions, ensuring stable and reliable service delivery. Responsible for service governance, SLA/KPI management, operational reporting, customer communication, escalation management, and continuous improvement across applications and platforms. The role provides end-to-end oversight of service operations, ensuring customer-impacting issues are proactiv…
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