Support Engineer - BY/JDA Enterprise Supply Chain Planning(ESP)

Scope:

• •This role is focused on supporting various Blue Yonder Planning solutions in Demand and Supply Planning.
• •Needs to work with cross functional teams including Product Development, Consulting and Cloud services.
• •This role needs technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity.
• •This position may require 24x7/Weekend coverage and response to systems alerts during 'on-call' periods.
• •Provides advice to customers regarding industry best practices and process methodology.
• •Understands the workflow and tables involved in Blue Yonder solutions (IO, OP, S&OP, FP, SCP, ESP, Demand, Fulfilment) can be configured to better facilitate client business processes.

Technical Environment:

• •Good Understanding of Blue Yonder data workflow
• •Installation of Blue Yonder products
• •Good knowledge of SQL, PL/SQL
• •Intermediate knowledge at MS Excel
• •Basic understanding on customer business and process.
• •Relevant experience on Blue Yonder SCPO and Manufacturing Planning suite of products
• •Requires a bachelor’s degree (in Industrial/Mechanical Engineering or equivalent) and experience in SC domain
• •Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required

What you’ll do:

Design & Architect

• •Understand the implemented solution design
• •Needs to work with cross functional teams including Product Development, Consulting and Cloud services
• •Enhance/Change the design based on new business requirements by the customer
• •Identify Root cause and find the permanent solution to any problem.
• •Responsible to address incident/request related to above mentioned suite of products

Develop & Deliver

• •Provide advice to customers regarding industry best practices and process methodology.
• •Understand how Blue Yonder solutions (IO, OP, S&OP, FP, SCP, ESP, Demand, Fulfillment) can be configured to better facilitate client business processes.
• •Need to work with cross functional teams including Product Development, Consulting and Cloud services.

Guide & Govern

• •Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity.
• •Provide advice to customers regarding industry best practices and process methodology.

Operate & Optimize

• •Provides advice to customers regarding industry best practices and process methodology.
• •Implement monitoring, performance tuning, and operational best practices.
• •Provide value through Innovation and Automation

What we are looking for:

• •Bachelor’s degree in computer science, IT, or related field.
• •3-11 years of IT experience , with 3- 5+ years in Blue Yonder/JDA Enterprise Supply Chain products, and Strong expertise in SQL, PL/SQL, and data structures .
• •Strong working knowledge of ESP modules, configurations, and troubleshooting. Handles most customer scenarios independently.
• •Independently resolves standard and complex customer issues, escalating only highly specialized scenarios.
• •Performs structured root cause analysis and collaborates with SMEs when required.
• •Leads customer calls, provides technical guidance, and manages issue resolution.
• •Works closely with Product Development and cross-functional teams to resolve issues.

Contributes to knowledge articles and supports peer learning.

Effectively leverages AI tools and automation in daily operations.

Delivers consistent operational excellence and customer satisfaction.

NextGen skills like AppDynamics, Splunk, MuleSoft, Python, AI/ML, Azure is good to have.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.