Supportive Services for Veteran Families (SSVF) Program Director

REPORTS TO: Senior Director of Community Services

SUPERVISES: SSVF Program staff

POSITION TYPE: Full-time, exempt

SCHEDULE: Up to 36 hours/week, based on contract funding

We accept and review applications on a rolling basis, with priority given to applications received by 8 a.m. on Monday, October 5, 2026 . We will remove the position from our website once it is filled.

BENEFITS:

Medical/Vision Dental Insurance : The following individuals qualify for BMAC's group insurance plans:

Regular, full-time employees working 30-40 hours per week receive full benefits

Qualifying dependents: Spouse/legal domestic partner and any dependent children 26 years or younger

Life Insurance

Short/Long-Term Disability

Employee Assistance Program

401(k) Retirement Plan : Eligibility begins in the first month after hire date. Vesting rules apply.

TextCare

Paid Time Off (PTO) : Employees begin accruing PTO the first day of employment as detailed below

Employees with 0-5 Years of Service = accrue 0.0773 hours per hour worked

Employees with 5+ Years of Service = accrue 0.0899 hours per hour worked

Employees with 10+ Years of Service = accrue 0.1028 hours per hour worked

Flexible Time Off (FTO) : Available based on regular work schedule.

Holidays : 12 paid holidays

Other Paid Leave

Bereavement Leave – up to 4 days to eligible employees

Jury Duty Leave – up to 4 weeks over any 1-year period

Workers Compensation : Comprehensive insurance provide

Optional Flexible Spending Account

Optional Life Flight Membership

Optional Aflac Benefits

JOB SUMMARY: The Director of the Supportive Services for Veteran Families (SSVF) Program at BMAC oversees the implementation, operation, and evaluation of this VA-funded grant that supports veterans and their households who are experiencing homelessness. This is a $3.2 million Rapid Rehousing/Prevention program that supports approximately 250 veteran households annually in 17 counties in three states through a Walla Walla-based team and two subcontractors. The director l eads a “One Team Approach” to collaborate with the VA and other veteran-serving organizations and homeless service providers committed to ending veteran homelessness. They ensure program effectiveness, compliance, and accountability and s erve as an active participant and engaged partner in community organizing, public outreach, and system development to achieve program goals. Must comply with all program and BMAC policies and procedures, and confidentiality requirements .

OVERVIEW OF RESPONSIBILITIES: Includes, but is not limited to:

Operations & Leadership

Develop and implement client-centered program policies and procedures for case management, outreach, data quality and temporary financial assistance in a manner consistent with the SSVF program mission and compliance measures.

Ensure that the SSVF program meets all federal, state, agency and /or funder guidelines.

Work with case management staff and provide leadership, guidance, and oversight in program implementation and service delivery.

Develop procedures and documentation for case managers.

Ensure program submits all required reports to VA.

Responsible for internal monitoring of case files and Homeless Management Information System service entries.

Prepare for and complete quarterly monitoring site visits of subcontractors in Yakima, WA and Lewiston, ID to ensure grant compliance.

Prepare for and complete annual monitoring site visits from the VA to ensure grant compliance.

Make recommendations for policy and/or procedure changes as necessary to maintain program compliance.

Have awareness of current VA and SSVF priorities/initiatives and integrate into the program policies and procedures.

Manage program budgets in compliance with grant requirements and federal guidelines.

Manage operations, room reservations, office inventory at 312 N 2nd Ave.

Supervision & Development

Foster a strength-based, supportive, and innovative culture among staff to provide excellent client care and a responsive approach to address direct care and system level challenges.

Identify and address staffing needs through hiring, training, and retaining team members.

Ensure all staff meet grant and BMAC training requirements annually.

Provide regular performance feedback, conduct performance evaluations, and support staff development through training and professional growth opportunities. Takes corrective actions in coordination with HR if needed.

Community Engagement

Develop and maintain collaborative relationships with community partners including the Veteran's Administration, housing facilities, landlords, donors, funders, agencies, and programs to successfully deliver services to veteran households

Continue to acquire professional education and development in best practices relevant to veterans and the experience of homelessness, including knowledge and understanding of major systems that homeless Veterans encounter and the resources they may access.

Attend all necessary community or regional meetings.

Attend all scheduled staff meetings.

Attend training sessions as required by the funding source or agency.

Leadership responsibilities

Collaborate with Senior Director of Community Services to align program goals in support of agency mission and strategic plan.

Serve as a member of the CEO’s Management Team providing advice and counsel to the CEO and other department directors about overall BMAC operations.

Contribute to efforts to maintain high morale and a positive environment at BMAC.

Provide agency-wide leadership and insights that improve connectivity between BMAC programs and BMAC partners.

Present to the BMAC board, staff, or others when requested.

Other responsibilities

Performs other related duties as assigned.

QUALIFICATIONS:

Education & Experience

Relevant experience and/or education may be substituted for either education or work history.

Bachelor’s degree in Human Services or related field required; Master’s degree in Counseling, Social Work, Psychology or Organizational development preferred

Five years of progressively responsible experience in program management, community health, or social services, with at least 3 years in a supervisory or managerial role.

Experience managing federal or state contracts, including grant writing, financial oversight, and program compliance requirements,

Strongly preferred:

Experience serving veterans or providing homeless services.

Case management experience or a working knowledge of issues and resources related to housing services for low-income families and individuals.

Experience working with community partners to advance community-wide goals and programs.

Knowledgeable of human service resources in our region.

Knowledge, Skills & Abilities

Strong commitment to BMAC’s mission of building thriving communities and to our values: hope, integrity, compassion, collaboration, and community.

Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent coaching and programs and work effectively with diverse populations, including veterans and individuals of all ages and ability levels.

Demonstrated understanding of issues related to rural healthcare delivery, housing instability, poverty, and health related social needs.

Strong leadership skills with the ability to inspire and motivate a team, build partnerships, and drive collaborative efforts.

Excellent interpersonal skills and the ability to interact positively with clients, community partners, and team members from diverse backgrounds.

Capability for partnering exceptional judgment along with independent, creative thinking and problem solving in collaboration with others to address operational or service issues.

Thorough knowledge of federal, state, and local policies, procedures, and regulations applicable to contracts an