SURGERY SCHEDULER

Description

Job Purpose: Under general supervision, the Surgery Coordinator will provide outstanding service to patients and physicians in all verbal and direct communications.

JOB RESPONBILITIES:

Essential Duties & Responsibilities:

• •Manage the surgery schedule for physicians within a 24 hour window upon physician's decision.
• •Create surgery packets and advise patients of all steps for Pre-operative evaluation and post­ operative appointments.
• •Work as an effective team member with other Surgery Coordinators in POD ensuring that the appropriate information is communicated to providers; CMA's and Nurses regarding surgery and/or procedures.
• •Provide patient with all relevant information regarding surgical clearance prior to the start of medications.
• •Provide instructions to ensure all Radiology and Scans are made available to the provider.
• •Communicate providers request to change schedule to COO and POD Manager via email.
• •Document all correspondence with patient regarding medical issues and/or clarification of services rendered in Nextgen.
• •Maintain positive and respectful dialogue at all times and communicate issues appropriately through the chain of command to facilitate problem resolution.
• •Answer calls within 3 telephone rings in order to provide satisfactory customer service.
• •Utilize appropriate communication skills with customer at all times.
• •Other duties as required.

Requirements

QUALIFICATIONS:

Knowledge:

Education/Training

• •High School Diploma or the Equivalent.
• •Minimum of 2 years’ experience Surgery Scheduling experience.

Skills & Abilities:

• •Must have excellent customer service skills both internally and externally.
• •Excellent organizational, time management and follow through skills.
• •Must be able to interact with team members in a fast paced environment while maintaining a high level of professionalism
• •Must have the ability to greet patients and visitors, whether in person or on the telephone, in a pleasant, helpful and professional manner at all times.
• •Must have excellent grammar and communication skills in order to relay appropriate and accurate information to the patients.
• •Must be able to follow both oral and written forms of communication.

Computer literacy:

Proficiency and working knowledge of Medical software applications, e.g. EMR, as well as Microsoft Office Applications.

Driving Requirements:

A valid State of Georgia Driver's License and reliable transportation is required.

SPECIAL REQUIREMENTS:

Physical Demands: This position requires a substantial amount of standing, sitting and working at a computer station throughout the day.

Work Environment: Must be flexible and available to work at different locations throughout Georgia Urology