System Analyst (Ops-Tech Transformation and ICT Operations)

[What the role is]

This strategic role drives HDB's digital transformation strategy through cross-departmental coordination, innovation piloting, and strategic technology adoption initiatives. The position serves as the central hub for digital transformation leadership, coordinating Group-wide initiatives that cut across multiple departments and ensuring alignment with organisational objectives. The role encompasses comprehensive centralised product development lifecycle management, strategic planning, and operational excellence to deliver transformative digital solutions.

[What you will be working on]

Strategic Planning & Digital Transformation Leadership

• •Lead the Group's digital transformation roadmap and cross-cutting initiatives that span multiple departments and operational areas.
• •Conduct comprehensive landscape studies to understand operational challenges, evolving needs, and market trends.
• •Analyse research findings to identify key insights that inform strategic decision-making.
• •Work collaboratively with key stakeholders to redesign processes, envision future operational states, and define strategic and operational metrics.
• •Coordinate the Group Digital Transformation Steering Committee's secretariat functions and support strategic decision-making.
• •Develop and implement comprehensive digital transformation strategies aligned with organisational goals.
• •Lead HDB AI and Digital Initiatives Track, ensuring strategic alignment and effective implementation.
• •Coordinate HDB ICT Planning including Digital Blueprint development and mapping of departments' product offices with defined timelines.
• •Perform feasibility studies and cost analyses to determine the viability of centralised/ synergised new products and initiatives.
• •Continuously scan the market for ICT trends and tools that support operations transformation, enhance user experience, improve organisational efficiency, strengthen ICT service reliability, and drive operational excellence.
• •Serve as coordination hub for strategic planning initiatives and facilitate steering committee activities to ensure alignment across departments.

Centralised Product Development & Innovation

• •Generate creative and innovative ideas and concepts for new products that address identified operational needs and market opportunities.
• •Define comprehensive roadmaps based on vision and product specifications, including detailed design parameters, feature requirements, and performance criteria.
• •Create prototypes and conduct testing to validate product designs, test hypotheses, and verify functionalities.
• •Analyse resulting data to inform product refinements and improvements.
• •Experiment with emerging ICT solutions and tools, systematically evaluating their effectiveness and potential for organisational implementation.
• •Manage the procurement of required software, systems, and services essential for product development initiatives.
• •Evaluate and actively manage project risks encompassing timeliness, budget constraints, quality standards, and compatibility with HDB's operational environment.
• •Facilitate seamless handover of pilot deployments to operations departments, ensuring smooth integration and successful expansion.
• •Execute comprehensive procurement activities in accordance with established guidelines and best practices.

Cross-Departmental Coordination & Integration

• •Coordinate Group and Department digital planning and operations meetings, ensuring strategic alignment across all business units.
• •Coordinate Group ICT meetings, including agenda preparation, stakeholder engagement prior to meetings, and ensuring all relevant parties are informed and aligned.
• •Monitor project progress and implementation status, providing regular updates to management and stakeholders.
• •Conduct follow-up actions from meetings and ensure timely completion of assigned tasks and deliverables.
• •Collaborate effectively with cross-functional teams to harness synergistic opportunities for backend systems integration.
• •Coordinate with diverse teams to address centralised product updates and enhancements, ensuring continuous improvement and optimal performance.
• •Work closely with cross-functional teams and service providers to pilot new technologies that deliver tangible benefits to the Group.
• •Engage with stakeholders across the organisation to align ICT initiatives with organisational goals and strategic priorities.

Innovation & Technology Piloting

• •Develop pilot projects that showcase cross-departmental synergies and integration opportunities.
• •Pilot emerging technologies (AI, automation) to assess their suitability for HDB operations.
• •Evaluate vendor solutions and platforms through controlled pilot environments.
• •Test integration capabilities with existing HDB systems and processes.
• •Coordinate bottom-up technology idea formulation and innovation framework development.
• •Network with GovTech and industry players for Proof-of-Concept (POC) projects and collaborative initiatives.

Digital Capability Development & Change Management

• •Work with stakeholders across the Group to improve digital literacy and skills through targeted training programmes and capability-building initiatives.
• •Develop and implement strategies to enhance digital competency levels across Group.
• •Facilitate knowledge transfer and best practice sharing to build organisational digital capabilities.
• •Support change management initiatives to drive digital adoption and transformation across the Group.
• •Implement effective change management strategies to ensure successful project adoption across the Group.
• •Use pilot projects as change management tools to demonstrate benefits and build user confidence.
• •Create success stories and case studies to support broader digital transformation initiatives.
• •Collaborate with stakeholders on culture building and competency development.

System Maintenance & Support

• •Take responsibility for deployed centralised system design and functionalities, ensuring optimum performance and reliability across all platforms.
• •Perform routine and corrective maintenance activities, including software enhancements, bug fixes, comprehensive testing, and system commissioning.
• •Conduct detailed analyses on system functionalities to identify improvement opportunities and operational efficiencies.
• •Gather and address user feedback systematically, identify operational challenges and gaps in centralised systems, and implement targeted improvements.
• •Collaborate with departmental System Administrators to harness synergistic opportunities and expedite enhancement implementation.
• •Evaluate, prioritise, and manage enhancement lists to ensure strategic alignment and resource optimisation.

Quality Assurance & User Experience

• •Conduct comprehensive user testing and monitor post-launch product performance metrics.
• •Gather structured user feedback and implement data-driven enhancements to improve user satisfaction.
• •Manage all centralised product documentation including technical specifications, user manuals, and change management collaterals.
• •Maintain and regularly update product documentation to reflect current system capabilities and procedural changes.

Strategic Planning & Governance

• •Coordinate the Group Digital Work Plan, ensuring alignment with strategic objectives and operational requirements.
• •Work collaboratively with departments on prioritisation of digital projects and coordinate regular updates to enable close monitoring of progress and outcomes.
• •Conduct comprehensive monitoring and gap analysis of digital transformation initiatives.
• •Framework review and sustainability planning for digital transformation journey.
• •Benchmarking against global digital transformation leaders and industry best practices.
• •Stay current with industry trends, emerging technologies, cybersecurity developments, and advancements in product development methodologies.
• •Apply industry best practices and standa