System Support Analyst

System Support Analyst, #1114

Clearance: Ability to obtain the required government Public Trust security clearance

Location: Hybrid D.C. Metro Area

Hours: Monday - Friday 12 PM to 8 PM EST

Join Dev Technology Group as a System Support Analyst, where you will play a key role in supporting a system that automates critical processes for our government customer and noncitizens in the US. This role requires a strong understanding of Microsoft Windows 11 OS and the ability to provide client-side application support. You will work independently and collaboratively, contributing to an important government mission.

What You'll Be Doing

Participate in Agile ceremonies and contribute to continuous improvement as part of an active Agile development team.

Collaborate with team members and stakeholders to monitor the system, maximize uptime, and analyze issues and trends.

Identify and document resolutions for future reference in similar situations.

Alert clients, client IT staff, and team members to issues, and work with them to troubleshoot problems.

Rotate with team members on Tier II support, assisting users with system issues and questions.

Learn new technical skills as needed to support the program.

Required Education, Experience & Skills

Associate's degree and at least 2 years of work experience providing system support

Passion for solving complex software challenges with the ability to research a problem, identify a root cause, and recommend/implement a solution

Comprehensive understanding of the Windows operating system and experience troubleshooting the Windows OS and desktop hardware issues

General understanding of registry settings and group policies

Basic understanding of Active Directory and Networking concepts

Excellent written and verbal communication skills

Strong interpersonal skills with the ability to practice diplomacy and professionalism

Ability to work independently and as part of a team, demonstrating initiative and following directions as needed.

Solid organization and time management skills, with the ability to prioritize tasks to meet deadlines in a fast-paced environment

Experience working in an Agile Scrum environment, using Jira or a similar tool

Ability to collaborate with team members to meet or exceed client needs and expectations

Aptitude for picking up technology quickly with a desire to progress

Comfortable working in a remote environment

Detail-oriented and capable of producing a high level of accuracy

Preferred Education, Experience & Skills

Bachelor's in Computer Science or related field

Possession of a current ICE clearance or any other DHS clearance

Experience supporting a Federal Government client

Experience updating and leveraging a knowledge base

Experience with Confluence

Experience with BeyondTrust or other remote assistance software

Ability to create PowerShell scripts

CompTIA + and/or CompTIA Security + certification or equivalent certification

Experience in undergoing Security Audits and writing Security SOPs, as well as knowledge of/compliance with NIST controls

Our estimated salary range for this position is $56,000 - $106,000. This presented salary range is not a guarantee of compensation or salary. Offered salary is based on experience, geographic location, and possibly contractual requirements as appropriate to the role. *Salary could fall outside of this range

Who We Are

Dev Technology is a growing IT company with an employee-centric culture that works on mission-critical projects for the federal government. We partner with our federal customers to deliver technology services and solutions, and to drive our client’s missions forward through innovation. We use Agile and DevSecOps principles to provide services including application development, biometrics and identity management, cloud and infrastructure optimization, IT and legacy modernization, and data management.

As a Washington Post Top Workplace award winner for the past THIRTEEN years in a row, the Top Workplaces USA for the past five years, and a recipient of the Companies As Responsive Employers (CARE) Award for the past six years, Dev Technology employees enjoy:

Generous and flexible time-off policy

Flexible work schedules and telework options, including remote work availability for eligible projects

Career development opportunities including a mentorship program, technical and management training through Dev University, hands-on learning through DevLab, tuition reimbursement, and paid training opportunities

Industry-leading benefits including a choice of two health plans that include dental and vision, flexible spending account, commuter benefits, life insurance, and more

401K matching with a 5% matching contribution

Regular team and company social events including our annual party, happy hours, fitness challenges, and more

A focus on community engagement including company wide support activities, employer match for donations, and time off for volunteer efforts

To learn more about working at Dev Technology, visit Working At Dev Technology Group

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Dev Technology Group operates in the following states: AL, AR, AZ, CO, DC, FL, GA, ID, IL, IN, MD, MA, ME, MI, MN, MO, MS, NC, NJ, OH, OR, PA, SC, TN, TX, VA, WV.