Team Lead, Patient Support Center

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Team Lead, Patient Support Center based in the United States.

• This remote leadership role supports the day-to-day operations and performance of a patient support center in a growing healthcare environment.
• You’ll lead and coach frontline specialists who help patients navigate access to outpatient mental healthcare.
• The role combines people leadership, operational oversight, quality management, and hands-on patient support.
• You’ll monitor service levels, conversion, call quality, documentation, staffing coverage, and patient experience metrics.
• As a player-coach, you’ll spend most of your time supporting the team while stepping into frontline coverage during periods of high demand.
• You’ll also serve as an escalation resource for complex patient concerns and help strengthen workflows and team performance.
• This is an opportunity to build a supportive, accountable culture while directly contributing to more accessible patient care.