Team Lead / Store Manager - Wise, VA

Lead with Purpose. Drive Results. Build Culture.

Goodwill Industries of Tenneva is seeking a dynamic, people-focused Retail Team Lead to lead one of our retail locations.

If you are a strong retail leader who thrives on developing people, driving performance, and creating exceptional customer and donor experiences, we want to meet you.

What You’ll Do

This role will oversee all aspects of store operations, performance, and team leadership. This is a hands-on leadership role with full operational accountability.

Operational Leadership

Lead day-to-day retail operations to ensure profitability and efficient stewardship of donated goods

Oversee the efficient processing of donated goods to ensure production targets, quality standards, and revenue goals are consistently achieved.

Manage expense-to-revenue ratios, payroll budgets, and overall store performance

Drive key performance metrics including sales, donor value, payroll percentage, retention, and safety

Ensure compliance with organizational policies, safety standards, and CARF accreditation requirements

People & Culture

Hire, train, develop, and coach leadership and frontline team members

Develop Assistant Team Leads to prepare future store leaders

Foster a culture rooted in Goodwill’s core values and commitment to world-class customer service

Build a high-accountability, high-engagement work environment

Merchandising & Customer Experience

Ensure strong merchandising standards and competitive pricing through industry awareness

Oversee donation flow, processing, and product presentation

Maintain store image, cleanliness, loss prevention, and safety standards

Financial & Administrative Oversight

Oversee POS systems, cash handling, scheduling, and reporting

Ensure accurate and timely completion of required reports and documentation

What We’re Looking For

We’re seeking a strong retail operator who leads with integrity, drives results, and prioritizes people.

Required

High School Diploma or equivalent

Minimum of two years of management or supervisory experience in a retail or business setting

Availability to work evenings, weekends, and key retail business days

Strongly Preferred

Associate’s or Bachelor’s degree in Business, Management, or related field (equivalent leadership experience will be considered)

Ideal Experience & Competencies

Multi-department retail leadership

High-volume sales accountability

Visual merchandising and inventory flow management

Budget oversight and payroll management

Performance coaching and talent development

Employee engagement and retention strategies

Loss prevention and operational compliance

Community engagement and brand representation

Strong communication and interpersonal skills

Basic computer proficiency

Why Join Goodwill?

At Goodwill Industries of Tenneva, your leadership fuels more than retail success, it supports life-changing employment and training programs in our communities.

We offer:

Medical, Dental, Vision, and Accident Insurance

403(b) Retirement Program

Generous and competitive paid time off

Opportunities for advancement and increased leadership responsibility within a growing organization.

Work Expectations

This is an exempt leadership role requiring flexibility and active presence in the store. Retail Team Leads are expected to open and close the store regularly and work 45 hours per week, with scheduling adjustments based on business and operational needs.

Ready to Lead with Impact?

If you’re ready to take ownership of a retail location, develop future leaders, and make a measurable difference in your community, apply today.

Goodwill Industries of Tenneva Area, Inc. is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace.