Impetus Career Consultants
Team Leader
India
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- Seniority
- Mid level
- Country
- IN
- Work mode
- On-site / unstated
- First seen by hirly
- 28 Sept 2026
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the posting
Team Leader – International Voice Process We are hiring an experienced Team Leader for an International Voice Process – Customer Support . Key Responsibilities: Lead and manage a team of voice process agents. Monitor performance, productivity, quality and customer satisfaction. Handle escalations and coordinate with QA, Training and WFM teams. Conduct coaching, feedback sessions and team huddles. Drive SLA/KPI adherence and process improvement. Requirements: 4 years of experience in an Internat…
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