Team Leader Learning Experience Designer

The Managed Learning Services Team Lead Learning Experience Design provides dedicated support (i.e., coaching, client support, administrative, technology) for MLS team members. The MLS TL also oversees the process and administration of all projects, including needs analysis, development, and implementation. The MLS TL is responsible for the initial planning of projects, developing and tracking budgets, serving as the main point of contact for the client and subject matter experts, and ensuring the quality of all deliverables.

The MLS TL supports team members, clients, and stakeholders to ensure programs are executed on time, within budget, and at the client’s quality expectations. The position will report directly to the Managed Learning Services Manager

Responsibilities

Serve as a Learning Experience Designer learning advisor/strategic consultant in client-facing programs

Responsible for centralizing all requests, managing team members’ allocation, and providing execution visibility and updates

Accountable for ensuring that workload estimations created by the learning experience designers are accurate and realistic

Accountable for ensuring deliverables are meeting design and development quality standards

Accountable for ensuring that Client/SMEs review deliverables for approval

Responsible for uploading deliverables to the LMS Admin platform

Coordinate with Training Transformation and stakeholders to align with processes and procedures, metrics, and performance targets of the team.

Collaborate and liaise between Training Transformation and the client to craft learning strategies that align with TELUS Digital and/or client’s business goals.

Responsible for providing direction and support to the learning experience designers to ensure adherence to the scoped project

Responsible for the approvals for dedicated resources recruiting and onboarding efforts, as well as monitor maintaining healthy ratios for programs and support structure

Work with MLS leadership to provide development opportunities and create a pool of talent in anticipation of organic growth within accounts

Coach and develop team members to performance. Provide timely and relevant feedback, keep a record of feedback through Workday, and ensure proper actions are in place to address performance gaps in collaboration with the MLS Manager

Responsible for the approval of job profiles, task outlines, and administrative tasks relevant to the program

Handle escalations and ensure proper actions are in place to close performance gaps.

Identify new ways to provide (and extract) additional value from clients

Build alliances and partnerships with other internal organizations, collaborate with program leads to ensure programs and learning solutions align with defined competency frameworks and internal processes and tools.

Responsible for the evaluation of MLS-created program effectiveness, reporting to both Training Transformation leadership and clients the impact on behavior, performance, ROI, etc

Responsible for tracking and maintaining the profitability of the accounts or programs by making sure that client KPIs, goals, and targets are met.

Develops, implements, administers, and/or monitors Training Transformation policies, procedures, and practices. Ensures they are enforced and approves exceptions as appropriate.

Act as primary contact for MLS learning programs to ensure continuity of program development, deliver regular status updates to both client and MLS leadership

Other duties as needed to support the programs offered by the Training Transformation organization

Validate and approve team member time tracking to drive accurate client invoicing

Skills :

Understanding of competency frameworks and learning evaluation models (e.g.,

Ability to communicate clearly and concisely across multiple levels within the company.

Able to work with teams of a minimum of 8 team members.

Develop networks and identify resources as and when necessary

Leadership Skills.

Coaching Skills

Knowledge :

B2 English - Required

Advanced Google Apps for Work tools (ie: Google Drive, Google Calendar, Gmail) - Required

Strong reporting and analysis skills (flowcharts, daily attendance reports and scorecards) - Required

Proficiency in Learning Experience Design (LXD) tools and methodologies - Required

Strong understanding of instructional design principles, adult learning theories, and training needs analysis (TNA) - Required

Experience with LMS platforms (administration, uploading, and managing content) - Required

Proficiency in effort estimation, project scoping, and workload management

Familiarity with e-learning authoring tools (Articulate, G Suite) - Required

Proficiency in reporting tools and performance tracking (e.g., Workday, dashboards)

Studies and Experience:

2-3 years of experience in external Client/Stakeholder Management - Required

3–5 years of experience in Learning Experience Design, Instructional Design, or a related learning & development role - Required

2–3 years of experience in a leadership, supervisory, or team lead capacity - Desirable

Experience with LMS administration and content management platforms

Demonstrated experience in workforce planning, resource allocation, and talent management

Three years of experience is a must:

Knowledge of leading practices in the area of focus, including performance, coaching, change management, teaming, leadership development, and learning design

Must be detail-oriented with a concern for quality expressed by continually initiating program and process improvements

Demonstrated experience effectively managing complex accounts or projects

Adept at handling sensitive information in a confidential manner

Experience describing and documenting project or client requirements