Team Leader - Technical Claims

Job Title: Technical Claims Team Lead Type: Full-Time Location: Remote

What we are looking for

We are looking for an experienced Team Leader to join our talented Claims Department. This person will lead a team of expert Technical Claims Handlers, covering Complaints, Fraud, Quality Assurance, Recoveries and Payment Controls.

Responsibilities

Line management of a team of Technical Claims Handler, including all HR and Performance management

Drive top performance and KPI achievement in your team

Claims workflow allocation and capacity planning to achieve high productivity and quality results

Quality Assurance checks and coaching to improve quality of technical claims team output

Maintain detailed and robust oversight of the technical claims portfolio, including the escalation of any risks

Skills and Experience required

A minimum of 5 years experience in an Insurance Claims Leadership Role managing +8 Direct Reports

A minimum of 5 years experience in at least one of: Complaints / Fraud / Quality Assurance

Previous experience leading in a start-up high-growth company

Deep expertise claims handling and insurance best practices

Ability to use data to drive understanding and decision making

Experience coaching colleagues to achieve improved quality and productivity

Ability to inspire and achieve top performance from your team

Highly organised and able to self-prioritise workload for the benefit of business and customer

A team player, always willing to support colleagues to achieve the right results

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