Technical Community Manager

Who Are We?

Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.

The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman.

P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.

The Opportunity

Postman is the world's leading API platform, and APIs and AI agents are increasingly the backbone of modern software. We're looking for a Technical Community Manager who will build and lead a thriving global developer community. One that goes beyond Postman users to become the destination for any developer working with APIs and AI agents.

This is not a typical community role. You'll be architecting programs, designing engagement loops, and building something genuinely new: a community where developers come to learn, build, share, and grow — and where Postman is recognized as an indispensable part of their toolchain.

The intersection of APIs and AI agents is one of the most exciting spaces in software right now, and Postman sits right in the middle of it. We have millions of developers already on the platform — the opportunity is to turn that user base into a community that educates, inspires, and advocates for one another. The person who builds this will leave a real mark on how developers collaborate and grow for years to come.

What You'll Do

Discord Community Growth & Engagement

Own the end-to-end strategy for Postman's Discord community, from onboarding flows to retention and reactivation

Design and run Discord-native engagement programs including Quests, Stage events, and structured channels that reward participation and drive meaningful technical conversations

Define and track community health metrics: signup growth, DAU/MAU, message volume, retention curves, and engagement rate

Create community rituals — weekly challenges, office hours, live builds, AMAs — that give developers a reason to keep coming back

Ambassador & MVP Programs

Build Postman's Ambassador and MVP programs from the ground up, including selection criteria, tiered benefits, activation playbooks, and recognition systems

Identify, recruit, and nurture top community contributors and technical advocates globally

Enable Ambassadors and MVPs to run local and virtual user groups, create content, and represent Postman at external events

Develop onboarding and enablement resources so program members can hit the ground running independently

Agents & APIs Developer Community

Lead the creation of a broader "Agents & APIs" community — a vendor-neutral space for developers building with AI agents, LLMs, MCP servers, and API-first architectures

Position Postman as the connective tissue for agent development workflows: design, test, mock, monitor, and collaborate

Curate and commission technical content, tutorials, and community showcases that highlight real-world agent and API patterns

Partner with adjacent communities and developer ecosystems (AI/ML, open-source, cloud-native) to grow reach and cross-pollinate membership

Product Activation & Feature Adoption

Work closely with Product and Growth teams to translate community engagement into measurable product activation

Design community programs that surface and celebrate key Postman features — Flows, AI-powered collections, Monitors, Mock Servers, and more

Create pathways from community participation to product discovery: challenges, use-case showcases, and "build with us" programs tied to new feature launches

Instrument and report on how community engagement correlates with feature adoption and user retention

User-Generated Content & Community-Led Growth

Build a content ecosystem where community members are motivated to create tutorials, blog posts, videos, templates, and open-source collections

Run structured UGC campaigns (e.g., monthly build challenges, "show us your agent" showcases) with clear incentive structures

Amplify the best community content through Postman's owned channels — newsletter, social, and the Postman Public API Network

Partner with the Developer Relations team to surface community voices at conferences, in product documentation, and in marketing

About You

Must-Haves

6+ years of experience in developer community management, developer relations, or a closely related technical role

Demonstrated experience running Discord communities at scale, including use of bots, permission structures, and native engagement features

Proven track record building programs (ambassador, MVP, user group, or equivalent) from zero to measurable impact

Strong written and verbal communication skills — you can write a technical tutorial and a community announcement with equal confidence

Data-driven mindset: you know what metrics matter and you build programs around moving them

Nice-to-Haves

Experience with AI agents, LLM orchestration frameworks (LangChain, CrewAI, AutoGen, etc.), or MCP-based tool use

Familiarity with the Postman platform or similar API tooling (Insomnia, Bruno, Swagger)

Background in software engineering or technical writing

Experience with global community programs spanning multiple time zones and languages

Success in This Role

In the first 90 days, success looks like a clear community audit completed, an ambassador program framework launched, and a Discord engagement cadence established.

At 6 months, we expect to see measurable growth in Discord signups and weekly active members, the first cohort of Ambassadors and MVPs activated, and at least one community-driven product activation campaign shipped.

At 12 months, the north star metrics are:

Community growth — monthly new Discord member signups trending up quarter over quarter

Engagement rate — % of members actively participating (posting, reacting, attending events) month over month

Product activation — measurable lift in feature adoption attributable to community programs

Community-led activity — number of community-run user groups, UGC pieces created, and Ambassador-led events per quarter

Agents & APIs community — independent traction metrics showing the broader developer community is growing beyond Postman-only users

The reasonably estimated base salary for this role ranges from $175,000.00 to $195,000.00, plus a competitive equity package. Actual compensation is based on the candidate's skills, qualifications, and experience.

What Else?

In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Along with that, our wellness programs will help you stay in the best of your physical and mental health. Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about. We’re building a long-term company with an inclusive culture where everyone can be the best version of themselves.

At Postman we value in person collaboration. We are in office 5 days a week for all roles based out of our hubs in San Francisco Bay Area, Boston, Austin, New York City, Tokyo and London. For roles based in Bangalore, employees currently work in the office three days a week and will transition to five days per