Technical Coordinator

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

KYC Training Specialist

Northern Trust is seeking a motivated and detail-oriented KYC Training Specialist to join the KYC Centre of Excellence (CoE). The role reports to the Global KYC Training Lead and supports the delivery of AML/KYC training activities across the First Line of Defense (1LOD), contributing to the effectiveness of the Global AML Program through training coordination, materials development, and continuous improvement support.

Role Overview

The KYC Training Specialist is responsible for supporting the design, development, delivery, and maintenance of AML/KYC training programs across the KYC CoE. The role helps ensure colleagues maintain a strong understanding of anti-money laundering, know-your-customer, sanctions, and financial crime requirements by assisting with new joiner training, refresher sessions, training materials, completion tracking, and stakeholder coordination. The position also supports the use of video-assisted, digital, and AI-enabled training approaches where appropriate to improve engagement, accessibility, and training effectiveness.

Key Responsibilities

Support the delivery of AML/KYC training in response to Global AML Program changes and continuous improvement initiatives

Assist with ongoing AML awareness training across the KYC CoE

Coordinate and support new joiner AML/KYC training in accordance with agreed schedules

Assist with periodic refresher training sessions using feedback from Quality Control, Quality Assurance, audits, and other review activities

Support tracking and follow-up of mandatory compliance and financial crime training completion

Help maintain procedures, guidance notes, controls, training materials, attendance records, and supporting documentation for the AML Program Management team

Develop and update training materials, presentations, job aids, guidance documents, and learning resources that support effective knowledge transfer and operational consistency

Support the preparation and delivery of video-assisted, virtual, and AI-enabled training content to enhance learner engagement and reinforce AML/KYC knowledge retention

Provide first-level support to colleagues on training-related queries and escalate complex matters to the Global KYC Training Lead where required

Assist with training-related evidence, documentation, and reporting needed for internal testing, compliance reviews, audits, and regulatory examinations

Monitor training completion data, identify gaps, and support timely escalation of overdue or incomplete training items

Maintain awareness of AML, KYC, sanctions, and financial crime regulatory developments and support updates to training content as required

Work collaboratively with stakeholders across the Three Lines of Defense to support consistent implementation of AML/KYC training requirements

Support continuous improvement of the AML/KYC training framework, including learner feedback analysis and enhancements to training materials

Qualifications & Experience

A college or university degree and/or equivalent relevant professional experience

4-6 years' experience in AML/KYC operations, client onboarding, periodic review, compliance, financial crime, training, or a related function

Working knowledge of AML, KYC, sanctions, and financial crime regulations and processes

Experience supporting the development, coordination, or delivery of training materials and learning sessions

Experience developing or delivering video-assisted, virtual, or AI-supported training content is advantageous

Experience with video-assisted learning tools, digital training platforms, learning management systems, or AI-enabled learning solutions is advantageous

Strong financial services and/or AML/KYC operational background

Strong stakeholder management skills with experience working across AML/KYC, Compliance, Quality Assurance, Quality Control, Risk, Audit, and Operations

Strong communication, presentation, and influencing skills

Excellent organisational and administrative skills with strong attention to detail

Strong proficiency in Microsoft Word, Excel, PowerPoint, and reporting tools

SharePoint experience would be advantageous

Ability to manage multiple tasks and deadlines in a fast-paced environment with appropriate supervision

Strong analytical and problem-solving capabilities

Excellent verbal and written English communication skills

Eligibility - Internal Partners

24 Months as a Senior Analyst to move as a Technical Coordinator

Movement within TC and Associate Consultant will be 12 months

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com , or alternatively you can discuss your individual requirements with the recruiter you are working with.

About Our Bangalore Office

The Northern Trust Bangalore office, established in 2005, is home to over 5,600 employees. In this stunning office space, we offer fantastic amenities which include our Arrival Hub - Jungle, the GameZone, and the Employee Experience Zone that appeal to both clients and employees. Learn more.