Technical Customer Engineer (Product Support)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Customer Engineer (Product Support) based in United States.

• This role serves as a key technical escalation point for complex customer issues involving integrations, APIs, authentication, and deployments.
• You’ll combine software debugging and lightweight development with direct customer engagement to resolve problems quickly and effectively.
• Working closely with core engineering teams, you’ll reproduce issues, identify root causes, and help drive durable fixes into production.
• The position offers hands-on exposure to identity technologies, cloud infrastructure, modern observability, and distributed systems.
• You’ll also help improve support tooling, documentation, integration practices, and internal processes based on recurring customer challenges.
• This is an ideal environment for a technically curious problem solver who enjoys moving between code, logs, customer conversations, and engineering workflows.
• The role is remote-first, collaborative, and designed for someone who wants meaningful ownership and visible customer impact.