Technical Project Manager, Professional Services

About Decisions

Decisions is a fast-growing, private-equity-backed software company that helps organizations automate and improve complex business processes. Our platform brings together workflow, rules, integrations, and AI capabilities into a unified environment that enables companies to modernize operations, streamline decision-making, and improve customer experience.

Trusted by enterprise and mid-market organizations across industries, including financial services and healthcare, Decisions partners closely with customers to design and implement solutions that drive measurable business outcomes.

Our Professional Services team plays a central role in delivering those outcomes. As demand for implementations continues to grow, we are expanding our project management team and hiring an additional Technical Project Manager to support client delivery.

The Role

This is a client-facing implementation leadership role for a project manager who is comfortable operating in both structured and fast-moving environments.

You will lead the day-to-day execution of software implementations for enterprise and mid-market customers, guiding projects from requirements through build and deployment while maintaining strong alignment with client stakeholders and internal technical teams.

This role is ideal for a project manager who is confident managing scope, navigating ambiguity, and communicating professionally with senior stakeholders while keeping delivery teams focused and moving forward. You will partner closely with Professional Services POD leaders, aligning on delivery strategy and ensuring strong execution across your projects.

What You’ll Lead

Implementation & Delivery Leadership

You will drive the day-to-day execution of client implementations from kickoff through deployment.

Lead project planning, kickoff, and ongoing delivery execution

Define and manage scope, timeline, milestones, and deliverables

Translate requirements into actionable delivery plans with technical teams

Maintain momentum by identifying risks early and driving resolution

Coordinate internal and client resources to keep delivery on track

Ensure projects remain aligned to contracted scope and agreed outcomes

Support structured requirements and solution planning phases

Lead iterative build and configuration cycles through deployment

Facilitate backlog clarity, sprint planning, and milestone tracking

Drive readiness for deployment and successful go-live execution

Client & Stakeholder Management

This role requires strong professionalism and confidence working with external clients.

Serve as primary day-to-day contact for client delivery communication

Set and maintain clear expectations around scope, timeline, and responsibilities

Communicate effectively with director- and executive-level stakeholders

Provide clear status reporting, including risks and recommended actions

Navigate scope changes and evolving requirements with structure and transparency

Build strong working relationships while maintaining appropriate boundaries

What We’re Looking For

The strongest candidates for this role:

6+ years leading client-facing software or SaaS/PaaS implementations

BPM implementation experience

Confidence managing external client expectations and scope

Strong executive-level communication and professionalism

Ability to operate across both structured and agile delivery approaches

Ownership mindset — focused on outcomes, not just coordination

Calm, organized, and solutions-oriented under pressure

Ability to build trust quickly with clients and technical teams

Helpful experience:

Professional Services, consulting, or client delivery environments

Workflow automation, integration-heavy solutions, or process transformation

PMP or similar certification

Why Join the Decisions Professional Services Team:

High-impact, client-facing implementation work

Strong partnership with experienced technical and delivery leaders

Fast-moving environment with meaningful ownership

Competitive salary and bonus structure

A true seat at the table - our project managers play an active role in shaping delivery approach, improving processes, and influencing client outcomes. If you’re coming from a highly layered enterprise environment where decisions move slowly or PMs have limited voice, you’ll find meaningful opportunity here to contribute, influence, and grow your impact!