Technical Sales Support

Hiring – Technical Sales & Customer Support Executive

We are hiring for a Technical Sales & Customer Support Executive to handle customer queries, provide technical assistance, and identify relevant sales and upselling opportunities.

Position

Technical Sales & Customer Support Executive

Experience : 6 Months – 3 Years

Work Mode: Work from Office

Location : Airoli, Navi Mumbai

Rotational Shifts ( Cab facility available in limited areas)

Job Responsibilities

Handle inbound customer calls and provide professional customer support.

Understand customer requirements and troubleshoot basic technical issues.

Assist customers with internet, connectivity, website, account, or technology-related queries.

Identify opportunities for upselling and cross-selling based on customer requirements.

Recommend suitable products, upgrades, and additional services.

Explain product features, benefits, pricing, and usage clearly.

Handle customer objections and convert suitable opportunities into sales.

Maintain strong customer satisfaction while achieving sales and productivity targets.

Accurately document customer interactions and sales activities in the system.

Escalate complex technical issues to the appropriate team when required.

Preferred Experience

Candidates with experience in:

Technical Support

Customer Support

Technical Sales

Inside Sales

Telecom / ISP / Broadband

Wi-Fi / Router Sales

International BPO

Customer service with upselling/cross-selling

Key Skills

Excellent English communication skills

Strong customer-handling skills

Basic technical troubleshooting ability

Sales and upselling skills

Objection handling

Problem-solving ability

Good listening and probing skills

Comfortable working with sales targets and KPIs

Ability to explain technical products in simple language

Products/Areas Candidates Should Be Comfortable With

Candidates with knowledge of Wi-Fi routers, broadband/internet connectivity, domains, hosting, websites, email, SSL, or other technology products will be relevant.

Ideal Candidate

A candidate who can understand a customer's problem, troubleshoot it, recommend the right technical solution, and identify a genuine sales opportunity while maintaining a positive customer experience.

Interested candidates can share their updated resume to apply.