Technical Software Program Manager

Be the one building AI-powered experiences where they matter most

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

• Role Overview:
• Drive the successful delivery of complex, high impact technical programs that power scalable customer experience solutions across a global cloud platform. This role sits at the intersection of engineering, product, and analytics, shaping how data driven insights translate into platform performance, innovation, and measurable business outcomes. At Genesys, you will contribute to transforming how organizations engage with customers through AI powered, cloud native technologies that operate at enterprise scale. You will own program execution end to end while influencing strategy, aligning cross functional stakeholders, and accelerating delivery across a rapidly evolving analytics ecosystem. This role offers direct exposure to platform level initiatives, advanced cloud architectures, and opportunities to expand into broader technical leadership.

Key Responsibilities:

Own end to end delivery of technical programs, ensuring alignment with business goals, timelines, and measurable outcomes

Drive cross functional collaboration between engineering, product, and analytics teams to accelerate delivery and remove execution blockers

Lead program planning and execution, optimizing resource allocation, timelines, and delivery predictability at scale

Influence technical and operational strategy by aligning stakeholders around priorities, risks, and dependencies

Implement scalable program management frameworks that improve efficiency, transparency, and delivery velocity

Analyze program performance using data driven insights to improve outcomes, reduce risk, and enhance execution quality

Proactively identify risks and dependencies, driving mitigation strategies that protect delivery timelines and platform performance

Communicate program status, impact, and outcomes to senior stakeholders with clarity and precision

Required Qualifications:

3+ years of experience in Technical Program Management or Technical Project Management within high growth or cloud based environments

Proven track record delivering complex, cross functional technical programs on time and within scope

Strong understanding of cloud technologies, distributed systems, and modern software architectures

Demonstrated ability to work across engineering, product, and analytics teams in a fast paced environment

Excellent communication skills with the ability to influence stakeholders at multiple levels

Strong analytical and problem solving capabilities with a data driven mindset

Experience managing competing priorities while maintaining focus on high impact outcomes

Preferred Qualifications:

Experience working within analytics or data driven product environments

Familiarity with Agile methodologies and modern software development practices

Programming or scripting experience that supports technical fluency

Experience in telecommunications, cloud communications, or related industries

Exposure to large scale SaaS platforms or enterprise systems

• Benefits That Support You:
• We invest in your well-being, because when you’re at your best, so are the experiences you create.

Comprehensive extended group health coverage

Generous paid time off, including vacation and personal leave

Retirement savings program with employer RRSP matching up to a prescribed maximum amount

Family-friendly benefits, including parental leave top-up and adoption assistance

Growth and development opportunities through access to learning resources and internal mobility programs

Exact details of these programs, including the conditions for eligibility, the amount of the benefit (including caps on benefits and customary pricing details), the length of the paid time off, etc. will be provided upon hire and is subject to Genesys policies.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

• $111,100.00 - 145,800.00
• Working at Genesys

• •AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• •A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• •Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• •Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• •Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

Our Talent Acquisition team reviews your application with the hiring team.

A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

Next, you'll meet the hiring manager and other members of the interview team.

We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities .

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

This is an active opening at Genesys. We use Artificial Intelligence to support the hiring process, but every application is reviewed by our Talent Acquisition team, looking beyond keywords to focus on your experience and potential.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com .

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open