Ticketing Operations Associate

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Ticketing Operations Associate based in Brazil.

• This is a fully remote role supporting the smooth fulfillment of live event ticket orders in a fast-growing, technology-driven environment.
• You will step in when automated processes require human intervention, ensuring customers receive their tickets accurately and on time.
• The role involves resolving ticket transfer issues, researching order and buyer information, and coordinating directly with ticket marketplaces.
• You will work across both routine and high-pressure situations, particularly during major sporting and live event periods.
• Success in this position requires speed, precision, organization, and the ability to stay focused while managing multiple urgent requests.
• You will play a critical role in preventing fulfillment issues from impacting customers and ensuring every order reaches its destination.
• No prior ticketing experience is required, making this an opportunity for a dependable and resourceful professional to build experience in a dynamic operational environment.