Tier 2 IT Engineer - On-Site

Lyra Technology Group is a p rivate e quity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group , we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

About The Position

One of our operating companies, Tech-Keys, is looking for an Experienced Tier 2 IT Engineer to join their team! The successful candidate will work out of one of our clients headquarters as part of an IT team to diagnose and troubleshoot technical issues, maintain computer systems, and provide remote and onsite support. They should be comfortable with quickly adapting to new technologies and working both independently and in a team environment.

Responsibilities:

Diagnose and troubleshoot technical issues

Maintain computer systems

Provide remote and onsite support

Maintain documentation of processes, issues, and solutions

Requirements

2+ years of experience in IT engineering and/or customer facing

Knowledge of Windows and Linux operating systems

Familiarity with networking concepts and tools

Excellent problem-solving and communication skills

Expected Outcomes

Resolve technical issues in both a remote and on-site environment

Interact with members of client headquarters, including high level executives

Provide the best possible solution to clients

Maintaining clear communication with clients

Keeping assigned tickets organized and updated

Periodic assignment of afterhours on-call support

Compensation & Benefits

Up to $70K / Year, based on experience

Health, Dental, Vision & other additional benefits

401K (With 3% Match) eligible after 90 Days

Generous PTO