TLC Operator

Essential Job Skills/Duties:

• •Accurate and timely receipt to ensure proper credit/charge to subscriber
• •Accurate Inputting of ESN/SKU into Dax and other Databases/Systems deemed by TLC/Client
• •Accurately identify the original country of origin upon receipt
• •Types of Transactions/Product Worked, but not limited to
• •Original equipment (Salvage) devices as part of the subscriber claims
• •Customer Returns of devices Shipped to subscribers
• •Expected Returns due to reships
• •Undelivered product due to delivery failure or refusal
• •Trade In
• •Rep

• •Inspect handsets based on customer presented malfunction or feedback and disposition following Departmental/TLC Guidelines
• •Unload/Presort/Move incoming/outgoing product throughout the facility as needed
• •Process Scrap/Accessories and Trash following Department/TLC Guidelines
• •Scan/Sort/Count/Pack/Label/Transfer product to move through the facility accurately and timely based on the needs of the business
• •Teammate will need to be prepared to lift with the standard requirements of the Department/TLC Guidelines
• •Teammate will need to be prepared to stand or sit based on the needs of the business
• •Prep product to be shipped, complete necessary shipping documents and enter information in appropriate website
• •Receive, sort and prioritize inbound orders. Count/Check and Label incoming product and reconcile against Packing List/ASN File
• •Efficiently pick orders from specific locations with use of RF Scanner. Having a working knowledge of the ISO standards related to Quality, Health, Safety and Environment
• •Physically pick accessories for customer orders from flow rack to shipping function
• •Prioritize/Sort/Count and Reconcile with Packing List. Receive Product into the WMS (Dax/Client Systems)
• •Safely and Efficiently operate motorized and non-motorized material handling equipment
• •Improve and Maintain Inventory and Location Accuracy and assist in periodic cycle counts and /or physical inventories
• •Ability to take direction/communicate in English

Other Functions:

Other Duties as Assigned without Hesitation

Education and Experience

Required Education and Experience

High School Diploma/GED

Preferred Education and Experience

• •Must read, write, and speak English fluently
• •Computer literate, including ability to enter data using a keyboard
• •Detail orientation, ability to follow work instructions and guidelines
• •Maintain productivity and quality standards set by leadership
• •Must be receptive to feedback on performance issues
• •Posses problem solving skills, participate in process improvement initiatives
• •Complete other tasks as assigned by Asurion Leadership without Hesitation
• •Respect core values of Asurion and comply with the Company’s policies and procedures in include Dress Code
• •Work collaboratively with team members to achieve business goals and objectives

Physical Demands:

• •Stationary Position – Seldom
• •Pushing/Pulling/Reaching – Constantly
• •Climb – Seldom
• •Kneel – Frequently
• •Grab – Constantly
• •Bend – Constantly
• •Lift/Carry – Up to 50 pounds
• •Vision – Vision acuity to operate vehicle
• •Hearing – Receive detailed information if spoken to

Working Condition:

• •Wet or Humid – Seldom
• •Working near or on moving mechanical parts – Frequently
• •Working near or on heavy Machinery – Seldom
• •Working in high places – Frequently
• •Exposed to fumes or airborne particles – Seldom
• •Exposed to toxic or caustic chemicals – Seldom
• •Frequency of working in outdoor weather conditions – Seldom
• •Work with Electricity – NA
• •Work with Explosives – NA
• •Work on or near a source of radiation – NA
• •Loud noise conditions (above 87dB) – NA
• •Other Environment Factors including weather conditions as needed