Training and Quality Analyst

We are looking for an enthusiastic Training and Quality Analyst who has a prior experience with ensuring quality measures and giving training accordingly.

Responsibilities:

• •Audit Calls of the employees & ensure they are following quality guidelines while making calls
• •Provide correct information, report error trends & propose action plan to mitigate errors.
• •Organize quality calibration sessions with all employees.
• •Identifying Training Needs (TNI) & conducting Refreshers, PKTs to improve the process knowledge gaps.
• •Ensure Quality Feedback is shared with every employee.
• •Ensure Campaign Quality metrics are shared with Operations & other stake holders at regular intervals so that every stake holder is aware about Product & Process errors.

Requirements:

• •Overall work-experience of 1+ years as T&Q analyst.
• •Basic Knowledge of the Training & Quality Module.
• •Should be coachable.
• •Educational qualifications: Min Graduate.
• •Detail oriented, good at problem solving & innovating.
• •Ability to work collaboratively with multiple cross-functional teams.
• •Should possess good communication skills
• •Well versed with excel, G-doc & latest business tools.
• •Should be open to travel across different cities across India as per Business Requirement.