Transition Specialist

Job Title

Transition Specialist

Job Description Summary

Provide additional value to our clients, both internal and external, by verifying the transition process cross functionally has been followed and all transition tasks for each individual assignment has been completed. Lead and command the internal and external clients through the transition process with exceptional organization, communication, and rationale to provide a comprehensive and positive experience. Job Description

ACCOUNTABILITIES

May be r esponsible for one or more of the following:

Plan, analyze and complete all required tasks of onboarding and offboarding newly awarded Multifamily property management assignments with minimal guidance and/or supervision using department tools

Lead communication among regional p roperty m anagers, c lient a ccounting, c orporate a ccounting, h uman Resources, t echnology & d ata s olutions , a ncillary s ervices t eam, c onversion t eam, external service providers, and clients involved in the property transition

Deliver a positive client (internal and external) experience during onboarding and offboarding

Identify unique transition needs and utilize critical thinking skills to plan and outline the best workflow to accommodate internal partners and external clients

Serve as knowledge hub for both external clients and internal partners for all aspects of property transitions

Operate with the hig h est data integrity across all platforms in a timely and efficient manner

U nderstand parameters in place for quality assurance as well as the ability to self-audit

Review new opportunity pipeline, pricing, and notification process with thorough understanding of impact of accurate and timely data for financial planning, project creation, and national statistics

Excellent written and verbal communication with all internal partners and external clients across all platforms

Collaborate with team members and fully align with the delineation of duties to complete all required tasks and deliverables

Ability to discern a high-risk task or deliverable and the k nowledge of timing and who to best escalate issues to

Effectively lead and manage multiple transitions all at various stages of completion simultaneously at an elevated level of data integrity and service to internal partners and external clients

Identify areas of improvement needed on internal processes for onboarding and offboarding and provide solutions for process change and technology solutions to improve accuracy and efficiency

Participate in regular touch bases with your manager to facilitate personal and department goals, work through challenging transitions and enhance the culture of the team through personal development

Promote consistent best practices for property transitions by sharing learned experiences with the team as well as update inter n al process documents or suggesting improvements to workflows

Collaborate with account managers RVPs (Regional Vice Presidents) , and RPMs (Regional Property Managers) to field questions, establish solutions, and create/improve tools

Serve as a change champion and remain flexible

Maintain expertise and resolve all property management issues and questions around property onboarding and offboarding

Ability to lead, create, assign deliverables and outline timing projections for ad hoc projects

Interpret complex revenue and expense categories as it relates to client invoicing - including but not limited to payroll reimbursement, fee revenue, due from client expenses

Understand and communicate employee allocations and related Workday work tags

Promote and monitor compliance requirements for both SOC controls, SOX controls, and property operations

Deliver presentations to clients during pitches

MINIMUM REQUIREMENTS

Bachelor's degree

3 + years of relevant experience

Or any similar combination of education and experience

Experience in multifamily real estate and basic accounting knowledge, including understanding Property Management function (preferred)

Proficiency with Microsoft Office products, including Word, Excel, and Outlook

Ability to understand and interpret complex real estate terminology

Effective and efficient time management skills

Detail oriented, organized, and thorough

Proven record of providing excellent internal and external customer service

Excellent interpersonal skills with high initiative, flexibility, and team approach to work

Excellent oral and written communication skills to include ability to create and hold presentations

PHYSICAL REQUIREMENTS

Involves work of a general office nature; typically includes extended periods of sitting and/or operation of a computer for up to 8 hours

May involve periods of standing, such as operating at a copier/fax/scanner

Regularly required to talk, hear, and use hands and fingers to write and type

Ability to speak clearly so others can understand you

Regularly required to utilize vision abilities, allowing reading of printed material, graphics, and computer displays

Ability to observe details at close range

COMPANY BENEFITS

120 Hours Paid Time Off annually; prorated upon hire

40 Hours Sick Time annually; prorated upon hire

2 Volunteer Days annually to support causes important to you & your community

12+ Company Holidays

Paid Parental Leave

Medical, Dental, Vision, & Life Insurance, with other supplementary benefit options, including pet insurance; Pre -Tax spending accounts

Company Discounts Program to many major retailers & service providers

Company-provided Personal & Professional Development, including access to LinkedIn Learning, Employee Assistance Program, & Counseling Services

T he above-referenced position summary is a guideline designed to present an overview of job duties and is not intended to be a comprehensive list of responsibilities and requirements.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 68,000.00 - $80,000.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com . Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”