Triage Engineer - Infotainment

We’re ALTEN Technology USA, an engineering company helping clients bring groundbreaking ideas to life—from advancing space exploration and life-saving medical devices to building autonomous electric vehicles. With 3,000+ experts across North America, we partner with leading companies in aerospace, medical devices, robotics, automotive, commercial vehicles, EVs, rail, and more.

As part of the global ALTEN Group—57,000+ engineers in 30 countries—we deliver across the entire product development cycle, from consulting to full project outsourcing.

When you join ALTEN Technology USA, you’ll collaborate on some of the world’s toughest engineering challenges, supported by mentorship, career growth opportunities, and comprehensive benefits. We take pride in fostering a culture where employees feel valued, supported, and inspired to grow.

Position Summary

The Infotainment Triage Engineer is responsible for the initial investigation, diagnosis, prioritization, and coordination of software and hardware issues affecting vehicle infotainment systems.

This role serves as the first level of technical analysis for issues reported during development, validation, launch, and post-production phases.

The engineer works across multiple infotainment domains including QNX, Android-based platforms, connectivity, diagnostics, CAN communications, cybersecurity interfaces, telematics, and cloud-connected services.

The objective is to rapidly identify root cause ownership, drive issue resolution, and ensure high-quality customer experiences across Client infotainment products.

• Key Responsibilities
• Issue Triage & Investigation

Analyze and prioritize infotainment-related issues reported by validation teams, integration teams, suppliers, manufacturing, dealerships, and customers.

Perform initial root cause investigations and determine ownership of defects.

Review logs, traces, system dumps, and diagnostic information.

Reproduce issues in bench and vehicle environments.

Support defect tracking and escalation processes.

Manage critical issue prioritization during vehicle development and launch phases.

Technical Troubleshooting

Investigate issues related to:

Infotainment systems

Android Automotive platforms

QNX-based platforms

Multimedia applications

Navigation systems

Connectivity services

Voice recognition systems

Bluetooth, Wi-Fi, USB, and smartphone integration

Apple CarPlay and Android Auto

Over-the-Air (OTA) updates

Telematics and cloud services

Utilize systematic troubleshooting methodologies to isolate software, hardware, network, or integration failures.

Communication Networks & Connectivity

Analyze vehicle communication issues involving:

CAN

CAN FD

Ethernet

LIN

SOME/IP

DoIP

Diagnostic communication protocols

Support investigation of communication between:

Head Unit

Telematics Control Unit (TCU)

Instrument Cluster

Gateway Modules

Mobile Devices

Backend Cloud Services

Diagnostics & Log Analysis

Perform diagnostic activities using OEM and industry-standard tools.

Analyze:

DTCs

CAN logs

Network traces

Android logcat files

QNX system logs

Crash dumps

Performance traces

Support UDS and DoIP diagnostic activities.

Validate software fixes and corrective actions.

Cross-Functional Collaboration

Coordinate with:

Software development teams

System architects

Integration teams

Validation teams

Suppliers

Program management

Connectivity and cloud teams

Ensure clear communication of issue status, technical findings, and risk assessments.

Continuous Improvement

Develop troubleshooting guides and triage procedures.

Improve issue detection and diagnosis efficiency.

Support lessons learned and root cause prevention activities.

Contribute to quality and reliability improvements across infotainment programs.

• Required Qualifications
• Education

Bachelor's Degree in:

Electrical Engineering

Computer Engineering

Computer Science

Software Engineering

Related technical discipline

Experience

3+ years of experience in automotive embedded systems, infotainment, connectivity, or software integration.

Experience with automotive development processes and issue tracking systems.

• Technical Skills
• Infotainment Platforms

QNX

Android Automotive OS

Embedded Linux (preferred)

Vehicle infotainment architectures

Automotive Communications

CAN

CAN FD

Ethernet

LIN

UDS

DoIP

SOME/IP

Diagnostic & Analysis Tools

CANoe

CANalyzer

Vehicle Spy

Wireshark

ADB

Android Logcat

Jira

Confluence

Connectivity & Networking

TCP/IP

Wi-Fi

Bluetooth

Cellular communication

Cloud-connected services

Internet communication protocols

Troubleshooting Techniques

Root Cause Analysis (RCA)

5 Why Analysis

Fault Isolation

Problem Reproduction

Log Analysis

Failure Mode Investigation

Data Correlation Techniques

Systems-Level Debugging