USA AR Chargeback Specialist

Company Background: Farmina is nature and science in perfect harmony. Our mission is to develop the best all-natural, nutritious, and scientifically validated food that dogs and cats will love. Farmina is an innovative Pet Nutrition Company focusing on servicing dog and cat pet parents to make the best personalized nutritional decisions for their pet's well-being while providing life changing solutions along the way.

We at Farmina firmly believe in our company motto: Happy pet. Happy you.

Position Purpose

The AR Chargeback Specialist serves as a key liaison between the Sales team, Distributors, and the Accounts Receivable Supervisor. This role is responsible for receiving and analyzing credit requests, preparing internal documentation, and issuing credits with accuracy and timeliness.

Requirements

Bachelor’s degree or equivalent work experience

1-3 years of general accounting or accounts receivable experience

Proficiency with accounting software CRM systems

Strong written and verbal communication skills

Excellent organizational skills and attention to detail

Ability to set, prioritize and manage all projects and job duties to reach department goals and objectives

Proficient in Microsoft Office applications

Must be self-motivated and able to work both independently and on a team

Must be willing to work mandatory overtime, weekends and different shifts as needed.

Key Responsibilities

Receive, analyze, and prepare internal credit forms based on supporting documentation

Communicate with Sales Team and Distributors to get clarifications as needed

Send internal credit forms for approval and issue credits

Issue claim credits in coordination with Inside Sales and Quality teams

Analyze distributor spending by program

Support creation of coupon reporting

Prepare quarterly rebate documentation

Ensure accuracy and completeness of claim‑related credits

Daily use of Microsoft Excel and Microsoft Dynamics NAV

Utilize CRM tools to manage customer and distributor interactions

Benefits:

Empower 401k

Hartford Company Paid AD&D

Hartford Voluntary AD&D

Hartford Voluntary Long-term Disability Insurance

Harford Voluntary Child Life

Hartford Short-term Disability Insurance

Colonial Life Critical Illness

Colonial Life Term Life

Colonial Life Whole Life

Health FSA

Dependent Care FSA

Colonial Medical Bridge

Colonial Accident

Harford Voluntary Life Dependents

Hartford Voluntary AD&D Dependents

Hospital Indemnity

NYC Commuter Benefits

Employee Pet Food Discounts

Paid Maternity Time Off

Paid Paternity Time Off

Paid Adoption Time Off

Pet Wellness Insurance

Pet Accident and Illness Insurance

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described , and may be amended at any time at the sole discretion of the Employer.

Farmina is An Equal Opportunity Employer