User Experience Content Specialist (12 Month Contract)

Job Type:

Contract Department:

Active Directory Required, Communications & Customer Experience Salary:

$79,576.00 - $99,471.00 Close Date (closes at 12:00 am on date noted below):

October 7, 2026 Hours per Week:

35 Openings:

1

Position Summary

• About Milton
• Join one of Ontario’s fastest-growing and most dynamic municipalities. The Town of Milton is proud to deliver high-quality, sustainable municipal services that support a vibrant, inclusive, and forward-looking community where residents thrive, businesses succeed, and nature is respected and protected.
• Our vision is to foster a safe, diverse, and welcoming environment—one that honours its natural landscapes and rich heritage, supports thriving and inclusive neighbourhoods, nurtures a strong and balanced economy, and offers exceptional opportunities to live, learn, work, and play.

• What We Offer?
• This position is eligible for the following:

• •Annual Salary Range: $79,576 - $99,471
• •Payment in Lieu of Benefits (for contracts over 12 months)
• •Employee Assistance Program
• •Eligibility to participate in the OMERS pension plan
• •Paid time off, including vacation, incidental and volunteer days (for contracts over 6 months)
• •Employee perks/discounts: Discount on Active Living Pass and Perkopolis
• •Flexible work arrangements, including hybrid work options and participation in the
• Town’s compressed work-week program (for eligible positions)
• •For further details of what we offer, please visit Why Milton

• Position Summary
• The User Experience Content Specialist plays a critical role in advancing the Town’s digital transformation strategy by developing and optimizing content for digital tools, services, and platforms. Reporting to the Manager, Customer Experience and Branding, the User Experience Content Specialist collaborates closely with the Communications and Customer Experience team, IT, internal divisions, and vendors to produce plain language, accessible, and user-centered content for applications, online portals, forms, and other digital experiences.

This position requires a strong grasp of digital communications, content strategy, plain language principles, and web accessibility. The Specialist ensures that online tools and content support seamless, intuitive, and effective interactions between the Town and its residents, businesses, and stakeholders.

Major Job Responsibilities

Key Responsibilities Include:

Digital Content Strategy and Development

Develops, writes, edits, and optimizes digital content for websites, forms, applications, portals, and customer-facing digital services

Translates complex business and technical information into clear, accessible, and user-friendly content.

Applies plain language, accessibility, and content design best practices to ensure an inclusive user experience

Conducts content reviews and audits to identify opportunities for improvement and support continuous enhancement of digital services

Collaboration & Stakeholder Engagement

Partners with business units, technical teams, and vendors to gather requirements and develop effective customer-facing content

Works closely with designers, developers, and project teams to ensure content is integrated seamlessly into digital products and services

Provides content expertise and guidance to support digital modernization initiatives, service enhancements, and new platform implementations

Fosters strong relationships with stakeholders to ensure content aligns with operational processes and customer needs

User Experience Optimization

Applies UX writing and user-centered design principles to create content that helps users complete tasks efficiently and confidently

Collaborates on customer journey mapping, content flows, and digital experiences that improve service delivery

Leverages user testing, analytics, search data, and customer feedback to evaluate content effectivenesswq and identify opportunities for optimization

Supports the development of intuitive digital experiences that reduce customer effort and improve satisfaction

Content Standards, Governance & Brand Stewardship

Ensures all digital content aligns with the Town's brand standards, voice, accessibility requirements, and digital service guidelines

Supports the development and maintenance of content standards, governance frameworks, and writing guidelines

Promotes consistency and quality across digital channels through established best practices and content management processes

Contributes to internal knowledge sharing, documentation, training materials, and continuous improvement initiatives

Education & Experience

Minimum Qualifications

Post-secondary degree in Communications, Digital Communications, Public Relations, Marketing, Information Design, Journalism, UX Design/UX, Digital Media, Professional Writing, or related field

Minimum three (3) years of experience in digital content development, communications, or UX writing

Experience working in multidisciplinary project teams with IT, designers, and subject matter experts to deliver digital tools or services

Demonstrated experience writing for web, forms, applications, or self-service portals with a focus on accessibility and user needs

Excellent writing, editing, and plain language communication skills

Strong understanding of digital content best practices and user-centered design principles

Comfortable working with web content management systems (e.g., WordPress, Drupal) and digital service tools

Basic knowledge of HTML or form-building platforms is an asset

Ability to manage multiple priorities and deliver high-quality content under tight timelines.

Strong interpersonal and consultation skills, with the ability to collaborate and influence across teams

Ability to manage competing priorities in a fast-paced environment

Understanding of accessibility (AODA) and public sector requirements

Preferred Qualifications

Post-graduate certificate or training in UX Writing, Content Design, Plain Language, or Web Accessibility is considered an asset

Experience working in a public sector organization and/or a municipal setting

Training or certification in AODA compliance, WCAG, Plain Language, or UX Content Strategy is an asset

Note to Applicants

This posting is for an existing job vacancy.

The Town is an equal opportunity employer, committed to fostering a diverse, inclusive, accessible, and respectful workplace. We encourage applications from all qualified individuals and are dedicated to fair and transparent hiring practices.

We thank all who apply, however only those selected to move forward in the process will be contacted.

Accommodations

Should you be selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. We will work with you to ensure your full participation in the process.

How to Apply

Interested applicants are invited to apply online at www.milton.ca under the Employment Opportunities section. Please ensure your application is submitted by 11:59 pm on October 6, 2026.

If you are currently employed with the Town of Milton, please apply internally through the Jobs Hub app of your Workday account in order for your application to be processed as an internal applicant.

In accordance with the Freedom of Information and Privacy legislation, applicant information is collected under the authority of the Municipal Act and will be used strictly for candidate selection.