User Services Student Development & Outreach Specialist - University Library

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Position Title:

User Services Student Development & Outreach Specialist - University Library

Job Category:

Academic Staff

Employment Type:

Regular

Job Profile:

Library Specialist

Job Duties:

Attention:

The University Library at the University of Wisconsin-Whitewater seeks a User Services Student Development & Outreach Specialist (Library Specialist, LM031).

Position Summary:

This full-time position provides direction and development of career readiness skills for student employment across the Library’s User Services department. The position is responsible for the overall service and direction for the outreach efforts of the University Library, including events, programming and other campus/community collaborations in support of the Library and University goals. The position coordinates the hiring and scheduling of student employees in User Services. This position collaborates in the supervision and training of User Services’ student employees. Responsibilities also involve providing services at the Circulation Desk, including circulation of materials and general customer service. The position works closely with and reports to the User Services Librarian.

Responsibilities:

Student Development

Develops and provides mentorship structure for career readiness of student employees

Collaborates with Library staff to create co-curricular library student projects

Develops and assesses learning objectives related to student projects

Works with Library staff and student employees to manage the timelines and communication of student projects

Trains student employees on customer service, circulation and related library activities

Develops procedures and policies for student manager peer leadership

Coordinates with Library staff on the training of Library student employees

Collaborates with User Services Librarian and staff to develop student training materials for User Services

Utilizes UW-Whitewater's strategies for student employment as a high impact practice

Participates in Library and campus committees relating to student employment and training

Remains current on best practices on effective management of student employees

Student Supervision

Responsible for the management of student employees in User Services

Develops and maintains User Services student employee schedules

Collaborates with User Services staff to assign student employee work responsibilities

Reviews and approves User Services student employee timesheets according to payroll schedule

Coordinates the hiring of student employees for User Services

Participates in the assessment and review of User Services student employees

Assist with the tracking and management of student employee budget

Circulation Desk

Provides and maintains routine operation of circulation services with excellent customer service

Ensures appropriate circulation and security of materials

Promotes library services and assists patrons in their use

Supports the general policies and procedures of the library

Responds to user questions and complaints

Assists with troubleshooting of library equipment, such as computers, printers and other equipment

Outreach

Serves as a point of contact for external library outreach to the UW-Whitewater main campus and communities for programming

In consultation with library staff, develops collaborative programs and services with university units, organizations, and community groups

Cultivates and maintains working relationships with liaisons from campus units

Manages programming events according to planned timelines and budgets

Collects and analyzes data and feedback to assess outreach efforts

Participates in outreach-related Library work groups and teams

Miscellaneous Duties

Remains current and knowledgeable on university and library policies regarding student employment

Maintains cooperative interpersonal relationships

Participates in cross-training opportunities

Attends library and university meetings, as needed

Works on special projects as needed

Performs other duties as assigned

Participants in applicable safety rules and regulations including necessary training and drills

CONDITIONS OF APPOINTMENT:

University of Wisconsin-Whitewater does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources. UW-Whitewater is not an e-verify employer, therefore STEM extensions are not options for work authorization.

Key Job Responsibilities:

Independently troubleshoots and resolves complex problems for various resources and services

May be responsible for tracking or managinga program budget

May supervise the day-to-day work of employees and/or student workers, including training and/or approving hours

Generates and analyzes reports of library programs, operations,and/or service outcomes

Coordinates the day-to-day functions of one or more library programs, operations, and/or services

Developsand implementsoutreach programming and services

Works independently and/or is responsible for specialized service areas or operations

Recommends, communicates, and oversees operating policies and procedures relevant to assigned area(s)

Identifies opportunities and implements improvements to programs, processes, procedures, and/or services

Department:

University Library

Compensation:

Well-qualified candidates can expect a starting annual salary of $48,960.

UW System employees receive an excellent benefit package. To learn more about the UW System’s comprehensive benefit package, review the UW System Employee Benefits Brochure .

Required Qualifications:

Supervisory and training experience

Customer service experience

Ability to work independently managing multiple tasks

Experience with project management coordination

Undergraduate degree

Preferred Qualifications:

Experience in building partnerships and collaborations

Experience working in a higher education setting

Experience planning and supervising events

Experience with integrated library systems platforms

Master’s degree or significant course work to completion of degree

Knowledge, Skills and Abilities:

Knowledge of, or ability to learn, library services, processes, searching of library catalogs and databases, and circulation systems

Ability to work under general supervision applying a variety of complex rules and procedures with close attention to detail

Ability to interact respectfully with people with diverse socioeconomic, cultural and ethnic backgrounds

Willingness and ability to be an active participant in following applicable safety rules and regulations including necessary training and drills

How to Apply:

Only complete application packages will be considered. This includes online submission of the following documents:

Cover Letter

Resume

Name and contact information for three professional references

Contact Information:

If you have questions regarding this recruitment or if you are unable to complete the application online due to a disability or system problem, please contact us at (262) 472-1024 or hr@uww.edu.

For questions regarding this position, please contact:

Diana Shull

shulld@uww.edu

262.472. 5011

To Ensure Consideration:

Applications received by September 10th , 2026 are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. The most qualified applicants will be invited to participate in the next step of the selection process.

CAMPUS INFORMATI