V102 - Bilingual Client Support Receptionist

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Job Description:

Job Duck is seeking a Bilingual Receptionis t to serve as a welcoming first point of contact for callers while providing consistent support to a busy professional team. The primary focus of this role is answering and returning phone calls, connecting callers with the appropriate person, and helping ensure every interaction is handled clearly and professionally. This opportunity is ideal for someone who enjoys receptionist work, takes pride in being available for the team, and can deliver reliable service during both quiet and high-volume periods. Through thoughtful communication and timely follow-up, this individual will help create a positive experience for every caller.

Monthly Compensation Range: from $1,015 to $1,100 USD.

Responsibilities include, but are not limited to:

Transfer calls to the appropriate team member or department.

Return phone calls in a timely manner.

Direct prospective client calls to the intake team when appropriate.

Gather initial information from callers before transferring them.

Schedule appointments and maintain accurate calendar information.

Follow up by phone with existing clients.

Use RingCentral for telephone communications.

Use Google email, calendar, chat, and video tools for daily communication and scheduling.

Maintain dependable attendance and remain available to answer calls throughout scheduled working hours.

Answer incoming phone calls promptly and maintain a warm, professional tone.

Follow up with referral sources.

Manage multiple incoming calls during busy periods while remaining calm and organized.

Use Lawmatics and PracticePanther to support call related and client related workflows.

Use Microsoft Office tools and Fireflies as required for assigned work.

Serve as the primary point of contact for callers.

Requirements:

Additional Job Description:

Work Schedule: Monday through Friday, 9:00 AM to 6:00 PM EST

Primary Systems: Lawmatics, PracticePanther, RingCentral, Google email, Google Calendar, Google chat and video tools, Microsoft Office suite, and Fireflies

Required Skills:

• •Minimum of 1 year of experience in a client-facing role, such as customer service or sales.
• •Advanced/native-level English skills (both written and spoken)

Warm, friendly, and professional telephone presence

Clear and confident spoken English

Bilingual verbal communication

Active listening skills

Empathetic and thoughtful communication

Ability to understand conversational context and adjust communication appropriately

Composure during periods of high call volume

Ability to manage several incoming calls without becoming overwhelmed

Reliable attendance and punctuality

Strong verbal communication skills

Professional call handling and call transfer skills

Scheduling and calendar coordination

Client service orientation

Follow-up and information gathering skills

Genuine interest in long-term receptionist work

Work Shift:

9:00 AM - 6:00 PM [EST][EDT] (United States of America)

Languages:

English, Spanish

Ready to dive in? Apply now and make sure to follow all the instructions!

Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.

Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.