V104 - Intake and Scheduling Coordinator For Criminal Appeals

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.

As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!

Job Description:

At Job Duck , we are looking for an Intake and Scheduling Coordinator who is passionate about helping potential clients feel supported from their very first interaction. In this role, you will serve as a key point of contact, guiding prospective clients through the intake process, scheduling consultations, collecting payments, and maintaining consistent follow up. You will work closely with the legal team to ensure every lead receives timely attention and exceptional service. The ideal candidate is tech-savvy, highly communicative, trainable, and comfortable managing multiple conversations while maintaining a professional and compassionate approach. If you enjoy building relationships and creating positive client experiences, this opportunity may be a great fit for you.

Monthly Compensation Range: From 1,142 to 1,220 USD

Responsibilities include, but are not limited to:

Ensure accurate documentation of client interactions and next steps

Track lead activity and intake progress within the CRM

Maintain ongoing communication with prospective clients and inmates

Send intake forms and required documentation

Coordinate consultations and calls with correctional facilities

Follow up with prospective clients after initial inquiries

Process payments through LawPay

Support the legal team with administrative and client service tasks

Collect payments for consultations, case reviews, and representation agreements

Schedule consultations and maintain attorney calendars

Qualify incoming leads and evaluate potential client needs

Perform receptionist and front line client intake duties

Requirements:

1 year of experience working as an intake specialist

Lead qualification experience

Excellent customer service skills

Strong verbal and written communication in both English and Spanish

Tech-savvy and adaptable

Ability to learn new systems quickly

Strong follow up and relationship building skills

Scheduling and calendar management experience

Payment collection experience

Comfortable discussing services and payment options with prospective clients

Attention to detail

Organizational skills

Professional phone etiquette

Ability to multitask effectively

Clio and LawPay experience preferred

Clear and professional speaking voice

Location and timezone: Remote, Eastern Standard Time (EST)

Working Hours: Monday to Friday

Expected call volume: Moderate (6-15 calls per day)

Software and Tools Required:

- CRM: Clio Grow, Clio Manage, Cadence Consult

- VOIP: RingCentral

- Email/Calendar: Google Workspace, Law Pay

Work Shift:

8:00 AM - 5:00 PM [EST][EDT] (United States of America)

Languages:

English, Spanish

Ready to dive in? Apply now and make sure to follow all the instructions!

Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.

Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.