VCS - Canteen Chief - West Roxbury MA

Summary

Are you seeking a better work-life balance? Join an exceptional organization that prioritizes Veterans for an outstanding career! With over 80 years of serving our nation's Veterans, the Veterans Canteen Service (VCS) is currently seeking a dynamic General Manager for our West Roxbury, MA VA Medical Center Canteen. Join our fast-paced environment and receive a Recruitment Bonus of $5,000!

Duties

Duties include, but are not limited to the following: Operational Excellence- Develop and execute strategic plans that align with organizational goals. Achieve financial targets to include NOI, Gross Margin, etc. Responsible for inventory management, health and safety compliance, and employee and labor relations. Leadership and Talent Development- Ability to recruit, develop, and lead collaborative and successful teams. Skilled in performance management and holding teams accountable through timely and consistent performance evaluations. Process Management- Ensure proper and compliant processes related to all canteen functions, including planograms (POGs), retail point-of-sale (RPOS) systems, inventory control, stock scheduling, food safety, sanitation, and promotional initiatives. Training and Compliance- Responsible for confirming the canteen is consistently operating to NSF standards and that audit goals are met. TMS trainings are compliant and up to date. Financial Management- Strong understanding and command of financial statements, including budgeting and cost control, with a track record of improving financial margins. Customer Experience Management- Ability to identify operational improvements, streamline processes, and implement best practices to ensure consistent and high-quality service to Veterans and their caregivers. Collaboration- Build and maintain strong relationships with key stakeholders like Medical Center leadership and various local and national departments. Technology and Communication- Excellent verbal and written communication skills. Proficient in Microsoft Office Suite, including Word, Excel, and Outlook. Comfortable using technology such as point-of-sale systems and internal communication platforms.

Qualifications

Minimum of 3-5 years of direct food/retail management experience. Prior experience with inventory management, supply cost and shrinkage controls, and P&L management experience. Proven track record of building sales, increasing profits, and staff development. Ability to assess business needs and problem-solve. Hands-on leadership with a strong focus on service and hospitality. Proficient computer skills using Microsoft applications (Word, Excel, etc.). Experience with POS Systems. ServSafe certification required or obtained within 90 days of hire date.

Education

High School Diploma or GED required. Associate Degree preferred, but not required, in Business, Hospitality, or Management.